Payroll & HR Operations Assistant

Idea Insurance Agency; Orlando (FL); On-site; USD 48,000 - 72,000; Full time

Job summary

IDEA Insurance Agency is seeking a Payroll & HR Operations Specialist to support daily HR department operations, with a focus on employee benefits administration, payroll assistance, HRIS maintenance, and HR operational support.

Responsibilities include benefits enrollment, payroll processing coordination via Paylocity, and onboarding/offboarding duties, all while maintaining confidentiality and delivering top-tier HR service. This role is based 100% on-site in Orlando, FL.

Qualifications

• 2–3 years of experience in HR, benefits administration, payroll support, or HR operations.
• Bilingual English/Spanish required with strong communication in both languages.
• Experience supporting payroll processing, timekeeping reviews, and payroll-related adjustments.
• Paylocity experience strongly preferred.
• Proficiency in Microsoft Excel, Outlook, Word, and other MS Office applications.
• Strong attention to detail, organizational skills, and ability to manage multiple deadlines.
• Ability to handle sensitive employee and payroll information with confidentiality.
• Ability to work 100% on-site in Orlando, Florida.

Responsibilities

• Assist employees with benefits enrollment, eligibility questions, coverage changes, and inquiries.
• Process life events, benefits changes, and terminations in appropriate systems.
• Coordinate with insurance carriers and brokers to resolve inquiries.
• Support annual Open Enrollment activities and documentation follow-up.
• Review benefits deductions and coordinate corrections with payroll.
• Monitor eligibility dates, deadlines, and pending actions.
• Assist with HR operations and onboarding/offboarding documentation.
• Serve as a point of contact for routine questions on benefits, payroll, and HR procedures.
• Provide timely, professional assistance and escalation as needed.

Skills

Bilingual English/Spanish

Paylocity experience

Payroll processing

Timekeeping review

MS Excel

Attention to detail

Organizational skills

Confidentiality

Customer service

Independent work

Education

Associate's or Bachelor's degree in HR/Business/Accounting

Tools

HRIS

Job description

IDEA Insurance Agency is seeking a highly organized, detail-oriented, and proactive Payroll & HR Operations Specialist to support the daily operations of our Human Resources Department, with a primary focus on employee benefits administration, payroll assistance, HRIS maintenance, and HR operational support.

This position plays an important role in ensuring that employee benefits are properly administered, payroll information is accurate and submitted on time, and HR processes are completed efficiently and in compliance with company policies.

Key Responsibilities

1. Employee Benefits Administration

• Assist employees with benefits enrollment, eligibility questions, coverage changes, and general benefits inquiries.
• Process qualifying life events, benefits changes, and employee terminations in the appropriate systems.
• Coordinate with insurance carriers, benefits brokers, and third-party administrators to resolve employee inquiries and administrative issues.
• Support annual Open Enrollment activities, including employee communications, enrollment tracking, documentation, and follow-up.
• Review benefits deductions and coordinate necessary corrections with payroll.
• Monitor benefits eligibility dates, enrollment deadlines, and pending employee actions.
• Assist with benefits-related compliance activities and required documentation under the direction of HR leadership.

2. Payroll Administration & Support

• Assist with the preparation and processing of biweekly payroll through Paylocity.
• Review employee timecards, attendance records, missed punches, and payroll adjustments for accuracy.
• Maintain accurate and confidential payroll documentation.
• Respond to routine employee payroll inquiries and elevate complex matters to HR leadership.
• Assist with payroll reconciliation and post-payroll administrative follow-up as assigned.

3. HR Operations & Administrative Support

• Support the HR Business Partner with daily HR operations, administrative responsibilities, and assigned departmental priorities.
• Coordinate employee onboarding and offboarding documentation, checklists, and required HR processes.
• Monitor HR deadlines, pending documentation, employee acknowledgments, and compliance-related tasks.
• Perform additional HR operational duties and special assignments as directed by the HR Business Partner.

5. Employee Support & HR Service

• Serve as a point of contact for routine employee questions related to benefits, payroll, and HR administrative procedures.
• Provide timely, professional, and courteous assistance to employees.
• Follow up on outstanding employee requests and ensure appropriate resolution or escalation.

Required Qualifications

• Minimum 2–3 years of experience in Human Resources, benefits administration, payroll support, or HR operations.
• Bilingual English/Spanish required, with strong verbal and written communication skills in both languages.
• Experience supporting payroll processing, timekeeping reviews, and payroll-related adjustments.
• Experience working with HRIS or payroll systems; Paylocity experience strongly preferred.
• Proficiency in Microsoft Excel, Outlook, Word, and other Microsoft Office applications.
• Strong attention to detail, organizational skills, and ability to manage multiple deadlines.
• Ability to handle sensitive employee and payroll information with strict confidentiality.
• Strong customer service, problem-solving, and follow-up skills.
• Ability to work independently on assigned tasks while following management direction and established procedures.
• Ability to work 100% on-site in Orlando, Florida.

Preferred Qualifications

• Associate's or Bachelor's degree in Human Resources, Business Administration, Accounting, or a related field.
• Experience coordinating employee benefits enrollments and annual Open Enrollment.
• Familiarity with payroll practices, employee deductions, PTO administration, and HR compliance.
• Experience working with insurance carriers, benefits brokers, or third-party administrators.
• Previous experience supporting an HR Manager, HR Business Partner, or HR Department.