Bilingual HR & Payroll Operations Specialist (Orlando)

Idea Insurance Agency; Orlando (FL); On-site; USD 48,000 - 72,000; Full time

Job summary

IDEA Insurance Agency is seeking a Payroll & HR Operations Specialist to support daily HR department operations, with a focus on employee benefits administration, payroll assistance, HRIS maintenance, and HR operational support.

Responsibilities include benefits enrollment, payroll processing coordination via Paylocity, and onboarding/offboarding duties, all while maintaining confidentiality and delivering top-tier HR service. This role is based 100% on-site in Orlando, FL.

Qualifications

• 2–3 years of experience in HR, benefits administration, payroll support, or HR operations.
• Bilingual English/Spanish required with strong communication in both languages.
• Experience supporting payroll processing, timekeeping reviews, and payroll-related adjustments.
• Paylocity experience strongly preferred.
• Proficiency in Microsoft Excel, Outlook, Word, and other MS Office applications.
• Strong attention to detail, organizational skills, and ability to manage multiple deadlines.
• Ability to handle sensitive employee and payroll information with confidentiality.
• Ability to work 100% on-site in Orlando, Florida.

Responsibilities

• Assist employees with benefits enrollment, eligibility questions, coverage changes, and inquiries.
• Process life events, benefits changes, and terminations in appropriate systems.
• Coordinate with insurance carriers and brokers to resolve inquiries.
• Support annual Open Enrollment activities and documentation follow-up.
• Review benefits deductions and coordinate corrections with payroll.
• Monitor eligibility dates, deadlines, and pending actions.
• Assist with HR operations and onboarding/offboarding documentation.
• Serve as a point of contact for routine questions on benefits, payroll, and HR procedures.
• Provide timely, professional assistance and escalation as needed.

Skills

Bilingual English/Spanish

Paylocity experience

Payroll processing

Timekeeping review

MS Excel

Attention to detail

Organizational skills

Confidentiality

Customer service

Independent work

Education

Associate's or Bachelor's degree in HR/Business/Accounting

Tools

HRIS

Job description

IDEA Insurance Agency is seeking a Payroll & HR Operations Specialist to support daily HR department operations, with a focus on employee benefits administration, payroll assistance, HRIS maintenance, and HR operational support.

Responsibilities include benefits enrollment, payroll processing coordination via Paylocity, and onboarding/offboarding duties, all while maintaining confidentiality and delivering top-tier HR service. This role is based 100% on-site in Orlando, FL.