Payroll Business Partner I

ADP; Tempe (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

ADP is hiring a Payroll Business Partner I to serve as the primary client liaison for employer-level payroll concerns, delivering timely guidance and solutions.

You will rely on your payroll knowledge to ensure compliance with Federal, State, and Local laws, while building trust and long-term relationships with clients.

This role emphasizes clear communication by phone and email, handling a high-volume workload with accuracy, professionalism, and a collaborative spirit.

Responsibilities

• Be the primary client liaison for employer-level payroll concerns, mainly over the phone.
• Act as a trusted payroll advisor by providing timely and accurate payroll compliance advice.
• Troubleshoot client and product challenges, educate clients, and build partnerships with stakeholders.
• Work in a metrics-driven environment with clear, professional communication.

Job description

ADP is hiring a Payroll Business Partner I.

• Are you ready to join a company offering career advancement opportunities throughout your career journey?
• Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself.

Ready to #MakeYourMark?

As a Payroll Business Partner I servicing ADP's Professional Employer Organization (PEO) solution, where clients outsource their Human Resources functions to us, you will utilize your knowledge and resources to provide clients with specialized support and guidance to achieve their goals. You carry the weight of ADP's service reputation and client satisfaction in your hands.

Every day, you'll be the primary client liaison for all employer-level concerns and will provide first-level support predominately over the phone for several complex functional areas. It's critically important that our PEO clients remain compliant with all Federal, State, and Local employment and tax laws. As a result, Payroll Business Partners must closely monitor, evaluate and, at times, prevent or redirect client actions. The level of complexity, attention to detail, and knowledge required far exceed that of non-PEO environments. Our top-ranked training will help to set you up for success!

This role is responsible for acting as a trusted payroll advisor and client service professional by providing timely and accurate advice around payroll compliance and delivering payroll solutions that positively impact the client's business and create client retention and growth. This role troubleshoots client and product challenges, educates clients, develops partnerships with stakeholders and creates the environment to demonstrate the depth, breadth and level of care that creates value in the ADP client relationship.

To thrive in this role, you must be comfortable working in a metrics-driven environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

What You Can Expect On a Typical Day

Be a Trusted Advisor and Problem Solver.

You will use your wide breadth of expertise to help ADP's clients solve problems for time-sensitive issues by taking a broad perspective to identify solutions and resolve issues. You will take the initiative to seek answers, solutions, and positive outcomes.

Build Relationships.

You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of \"Integrity is Everything.\" You will provide assistance to other associates and maintain an open channel of communication with peers and internal partners.

Educate and Provide Recommendations.

You will leverage your ADP product and services knowledge to help clients understand our products' value. You will take client input and turn it into recommendations for your leaders on best practices and solutions training.

Organize.

You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the