Implementation Consultant - Hybrid

Arcoro Holdings Corp; Phoenix (AZ); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

401(k) with Company match

Flexible PTO

Company-paid holidays

Remote Work

Opportunities for professional growth

Job summary

A growing SaaS company in Phoenix is seeking an Implementation Consultant to ensure successful client implementation of software products. The role involves provisioning customer accounts, providing training, and maintaining customer satisfaction. The ideal candidate will have at least 3 years of experience, strong communication skills, and the ability to manage multiple projects. Competitive salary and flexible PTO offered. This is a hybrid role with weekly in-person meetings.

Qualifications

• Minimum 3-year experience in a training or implementation role or equivalent experience.
• Experience in Human Capital Management (HCM) Systems is preferred.

Responsibilities

• Provision and configure new customer accounts.
• Provide consultative training on software to project stakeholders.
• Guide customers through the product while demonstrating best practices.
• Maintain high levels of customer engagement and satisfaction.
• Identify customer challenges and implement solutions.
• Manage work calendar and schedule of tasks.

Skills

Customer Service

Project Management

Organization Skills

Technology troubleshooting

Initiative

Independently working

High impact communication

Education

Bachelor’s degree in Business Administration, Communications, Computer Sciences or related discipline

Job description

Want to work with a solid company that’s transforming HR for the construction industry? Our team of dedicated professionals helps construction, contracting and field services companies hire, manage and grow their workforce with a market-leading SaaS solution. As a member of the A-Team, you’ll enjoy a top-notch employee experience where you can embrace your problem-solving skills and innovation, work with a team of great colleagues and see the impact of your contribution each day. Our culture is collaborative, and we believe strongly in training, growth and internal advancement. We offer competitive compensation including comprehensive benefits and a generous time-off policy. We offer both on-site and remote opportunities.

At Arcoro, you will help create software products that are cutting edge, easy to use, and that make an appreciated and notable difference in our customers’ daily lives.

About the Job

The ImplementationConsultantrole supports functions critical to ensuring successful client implementation across all Arcoroproducts. Some of these functions include, but are not limited to: Implementation planning, technical account configuration, product training and consulting, software implementation, and product support.

This role is hybrid, our ideal candidate would reside in Phoenix, AZ, and would be meeting in person once a week.

Key Responsibilities

• Provision and configure new customer accounts.
• Provide consultative training on Arcorosoftware to your assigned project stakeholders.
• Introduce customers to new capabilities or features that can drive further value.
• Guide customers through the product while demonstrating best practices.
• Maintain close working relationship with Implementation Project Managers, other Implementation Consultants, Integration Specialists, Customer Success Managers, and Account Managers.
• Monitor customer health indicators and take action when necessary.
• Maintain high levels of customer engagement and satisfaction with a focus on increasing adoption, ensuring retention, and reducing churn risk.
• Identify customer challenges, actively suggest and implement solutions.
• Influence future lifetime value through high product adoption, customer satisfaction and overall customer health score.
• Manage work calendar, schedule of calls, meetings and daily agenda tasks.
• Develop and implement success plans for customers that outline critical success factors, metrics for success, potential issues, and provide recommendations.
• Prioritize and drive resolution on escalated customer issues.
• Report regularly on customer specific activities.
• Maintain a detailed technical and practical working knowledge of Arcoroproducts and services.
• Be the key advocate and point of contact for your customers in your portfolio which can include 10-25 simultaneous customer projects at one time.
• High impact communication to internal and external stakeholders.
• Customer Service – Support.
• Initiative.
• Working Independently.
• Organization Skills.
• Project Management.
• Technology troubleshooting.

Preferred Qualifications

• Bachelor’s degree in Business Administration, Communications, Computer Sciences or in a related discipline is preferred, but not required.
• Minimum 3-year experience in training or implementation role or equivalent related experience.
• Experience in Human Capital Management (HCM) Systems is preferred.

Salary Range

$75,000-$85,000 DOE

What We Offer

• Competitive salary and benefits package.
• 401(k) with Company match.
• Flexible PTO and Company-paid holidays.
• Remote Work.
• Opportunities for professional growth and development.
• A collaborative and innovative work environment.

About the Company

A rapidly growing SaaS company, Arcoro offers proven modular HR solutions for the construction and contracting industries. Our product suite and software platform provide end-to-end HR functionality to help drive business outcomes, enabling companies to better manage the entire employee lifecycle through improved candidate quality and flow, shortened time to hire, centralized learning and improved employee productivity. Our HR solutions integrate with top construction ERP systems further positioning Arcoro as a leader in proven modular HR solutions. With Arcoro’s flexible solutions, customers select the modules that meet their needs for talent acquisition, talent management, core HR, benefits administration, time and attendance tracking and more. Arcoro has over 7000 customers across North America.

Arcoro is a Fair and Equal Opportunity Employer

Arcoro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Arcoro is proud to be an Equal Opportunity Employer.