Payments Transformation Control Manager - Vice President

Testing Site - JPMC; Tampa (FL); On-site; USD 160,000 - 210,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Control Manager, Vice President in the Payments Transformation team to design and operate end-to-end control frameworks across product, operations, technology and regulatory functions.

The role leads oversight of high-impact initiatives, conducts risk assessments, and delivers executive-ready insights while championing continuous improvement and a strong risk culture. Collaborates with Product, Operations, Legal, Compliance, and Technology to embed robust

Qualifications

• Experience in control management, risk, audit, or payments business/operations.
• Knowledge of risks, controls, and regulations in payments/financial services.
• Understanding of transaction lifecycle, product development, and partnership models in payments.
• Ability to prioritize and deliver across multiple complex demands.
• Excellent relationship-building with leaders and partners.
• Strong verbal and written communication, including executive presentations.
• Critical thinking and data synthesis for actionable conclusions.
• Proficiency with Microsoft Office (Excel, PowerPoint, Word); familiarity with Visio.

Responsibilities

• Design and maintain end-to-end control frameworks aligned with firm standards and regulatory expectations.
• Lead program oversight across Payments Transformation initiatives in a fast-paced environment.
• Assess and mitigate risks for new business opportunities and partnerships; ensure proactive control coverage.
• Oversee audit, compliance, and regulatory reviews with readiness and timely responses.
• Perform root cause analyses and implement corrective actions for control issues.
• Advise on corporate policies, risk and control management, and regulatory requirements.
• Drive risk practices with cross-functional teams; develop executive reporting on control status.

Skills

Control management

Risk assessment

Audit & regulatory

Executive communications

Cross-functional collaboration

Problem solving

Project oversight

Data synthesis

Stakeholder influence

Tools

Excel

PowerPoint

Word

Visio

Job description

Join our Payments Transformation team and help shape the controls that power one of the world’s largest payment networks. You’ll partner across product, operations, technology, and corporate functions to enable business growth while strengthening our risk and control culture.

As a Control Manager, Vice President in JPMorgan Payments Transformation within the Commercial & Investment Bank (CIB), you drive the design and execution of end-to‑end control frameworks that align with firmwide standards and regulatory expectations. You will lead oversight across high‑impact initiatives, proactively assess emerging risks, and deliver clear, executive-ready insights. You collaborate across diverse teams to embed consistent, rigorous operational risk practices and champion continuous improvement.

Job Responsibilities

• Design and maintain end-to‑end control frameworks aligned with firm standards and regulatory expectations.
• Lead program oversight and execution across multiple Payments Transformation initiatives in a fast‑paced environment.
• Assess and mitigate risks for new business opportunities and partnerships, ensuring proactive control coverage.
• Oversee operational risk event management, issue remediation, and risk/control self‑assessments (RCSA).
• Manage Audit, Compliance, and Regulatory reviews, ensuring readiness and timely responses to findings.
• Perform root cause analyses and implement effective corrective and preventive actions for control issues.
• Advise on corporate policies, risk and control management, and regulatory requirements.
• Drive consistent operational risk practices in partnership with Product, Operations, Legal, Compliance, Risk, Audit, and Technology teams.
• Develop executive presentations and reporting that communicate control status, risks, and improvement opportunities.
• Support change management and continuous improvement efforts across Payments Transformation.
• Champion a culture of control awareness, accountability, and continuous learning.

Required Qualifications, Capabilities, and Skills

• Experience in control management, risk, audit, or payments business/operations.
• Demonstrated knowledge of risks, controls, and relevant regulations within payments or financial services.
• Strong understanding of the transaction lifecycle, product development, and partnership models in payments.
• Proven ability to prioritize and deliver across multiple, complex business demands.
• Excellent relationship‑building skills with business leaders and functional partners.
• Strong verbal and written communication skills, including executive‑level presentations.
• Critical thinking, problem‑solving, and attention to detail; able to synthesize large datasets into actionable conclusions.
• Proficiency with Microsoft Office (Excel, PowerPoint, Word); familiarity with Visio.

Preferred Qualifications, Capabilities, and Skills

• Experience leading change management and significant improvement initiatives.
• Prior coordination of Audit, Compliance, and Regulatory engagements.
• Payments domain experience across pricing, revenue management instrumentation, and investment governance.
• Experience developing metrics and instrumentation for control monitoring.
• Exposure to end-to‑end payment operations and transaction lifecycle controls.
• Ability to influence and drive outcomes across cross‑functional teams and senior stakeholders.
• Experience producing dashboards and executive reporting.