Payments Specialist II

Neighborhood-Credit-Union; Dallas (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Neighborhood-Credit-Union is seeking a detail-oriented back-office associate in Dallas to ensure accurate processing of wires, deposits, and related transactions. The role requires strong communication and adherence to regulatory guidelines while maintaining accurate member records.

Responsibilities include processing RDC check images, handling Zelle disputes, generating relevant reports, and collaborating with branches to deliver excellent member service.

Qualifications

• High school diploma or equivalent is required.
• Knowledge of word processing and spreadsheets and understanding of credit union products is required.
• 1–2 years of related experience preferred.
• Strong communication and organizational abilities are essential.

Responsibilities

• Process wires and deposits with accuracy in a regulated environment.
• Verify incoming/outgoing items and maintain member records.
• Assist with RDC check images, Zelle disputes, and related reports.
• Coordinate with branches and departments to ensure quality service and record management.
• Support retention and regulatory compliance activities as required.

Skills

Communication

Account analysis

Attention to detail

Organizational skills

Team assistance

Education

High school diploma or equivalent

Tools

10-key

PC

Teller terminal

Telephone

Card machine

Job description

To contribute to the driving force behind excellence and precision of our credit union back-office operations. Demonstrates meticulous attention to detail and exceptional communication skills, and the ability to excel in a fast-paced environment. Embodies the highest standards of quality by ensuring an efficient and accurate process that delivers on our promise of a superb member experience.ESSENTIAL FUNCTIONS AND BASIC DUTIESAssumes responsibility for the flawless execution of various critical tasks in a timely manner.Follows established procedures to verify the accuracy of incoming and outgoing wires in accordance with regulatory compliance.Processes verification of deposits (VOD) requests promptly and efficiently, whether received through physical mail or electronic requests from Social Security Administration.Processes levies, liens, receiverships, and garnishments with care and diligence in accordance with established procedures and legal guidelines.Manages the processing of incoming and returned mail including the updating of member records and communication as required.Ensures seamless and consistent processing of RDC check images, and Funds Transfer review requests.Assists with processing Zelle disputes.Provides dedicated support in the processing of various reports requiring essential account maintenance.2. Assumes responsibility for establishing and maintaining effective working relationships with various parties.Provides exemplary service to members and agencies regarding levies, liens, and other legal entities, ensuring seamless resolution and support.Coordinates with all departments, Retail branches and archival vendor for records storage, delivering exceptional service in record management.Actively collaborates with other departments for service quality that ensures job functions are completed effectively.Provides guidance and support to colleagues, sharing expertise and fostering a culture of excellence.Offers support with record retention activities, paying meticulous attention to detail and adhering to regulatory requirements.3. Assumes responsibility for demonstrating care and taking ownership of delivering of an unparalleled service experience.Stays informed and abreast of industry trends, regulations, and best practices related to financial operations.Proactively communicates any service failures requiring escalation to the manager for effective and efficient resolution.Collaborates with team members and other departments to resolve operational issues and identify process improvements to help optimize workflows.Supports the organization with contributions to special projects and other duties as assigned.QUALIFICATIONSEDUCATION/CERTIFICATION:High school graduate or equivalent.REQUIRED KNOWLEDGE:Knowledge of basic word processing, spreadsheet applications and understanding of credit union products and services as they are different from other financial institutions.EXPERIENCE REQUIRED:One to two years of related experience.SKILLS/ABILITIES:Excellent communication and public relations skills.Ability to analyze accounts.Attentive to detail.Well organized.Ability to assist others.Able to use 10-key, PC, teller terminal, telephone, card machine, and all related business equipment.