Payments Specialist I

Paylocity; Portland, Northern (ME, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Atlantic is seeking a Payments Specialist I to join our Operations team. You will support payment services used by members, ensuring accurate, efficient, and secure processing.

This role involves handling inquiries across multiple channels, maintaining payment systems, and contributing to process improvements. Ideal candidates bring 1–3 years in financial services or related fields, a high school diploma or GED, and strong attention to detail.

Qualifications

• 1-3 years in financial services, operations, payment processing or administrative roles.
• High school diploma or GED required.
• Strong attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Ability to prioritize tasks in a fast-paced environment.
• Proficiency with Microsoft Office and willingness to learn payment platforms.
• Collaborative mindset with ability to work independently when needed.

Responsibilities

• Process payment-related services including troubleshooting, transfers, EFT originations, disputes and fraud monitoring.
• Maintain and update payment systems and services including account setup and access changes.
• Assist members and employees with payment inquiries via phone, email, chat, text and other channels.
• Research and resolve issues following policies and procedures.
• Conduct quality reviews of payment transactions and documentation to ensure accuracy.

Skills

Attention to detail

Verbal and written communication

Multitasking

Team collaboration

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Description

Are you detail-oriented, tech-savvy, and passionate about delivering exceptional service? Atlantic is seeking a Payments Specialist I to join our Operations team. In this role, you'll play an important part in supporting the payment services our members rely on every day while helping ensure transactions are processed accurately, efficiently, and securely.

This position offers an exciting opportunity to develop expertise in electronic payments, fraud prevention, and financial operations while collaborating with team members across the organization to create outstanding member experiences.

What You'll Do

• Processing payment-related services such as debit card troubleshooting, wire transfers, EFT originations, dispute processing, instant payment services, and fraud monitoring activities.
• Maintaining and updating payment-related systems and services, including account setup, access changes, and service maintenance.
• Assisting members and employees with payment-related inquiries through multiple communication channels, including phone, email, chat, text, and other digital platforms.
• Researching and resolving issues while ensuring compliance with established policies and procedures.
• Conducting quality reviews of payment-related transactions and documentation to maintain accuracy and operational integrity.
• Supporting departmental initiatives, projects, and process improvement efforts designed to enhance efficiency and service delivery.

Atlantic is proud to be an Equal Opportunity Employer

Who We Are

We are Atlantic. Our mission is to help people do better. We're a fast-moving, collaborative team that values clarity, accountability, thoughtful decision-making, and continuous improvement. We believe great outcomes come from empowered people who challenge assumptions, embrace learning, and put members first.

Why join Atlantic?

Payments are evolving rapidly, and this role puts you at the center of it. You'll work with complex payment systems, emerging technologies, fraud and risk initiatives, and operational improvements that directly impact our members and the organization.

Requirements

What You Bring

• One to three years of related financial services, operations, payment processing, or administrative experience.
• High school diploma or GED required.
• Strong attention to detail and a commitment to accuracy.
• Excellent verbal and written communication skills.
• The ability to prioritize work, manage multiple tasks, and thrive in a fast-paced environment.
• Proficiency with Microsoft Office and the aptitude to learn new technologies and payment platforms.
• A collaborative mindset balanced with the ability to work independently when needed.