Payment Services Manager

Credit Union of Colorado; Town of Mosinee (WI); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Pay-for-performance compensation program

Competitive benefits package

Job summary

The Credit Union of Colorado is seeking a Payment Services Manager to lead their payments strategy, overseeing product management and operational delivery. This role requires a minimum of seven years in Payment Services, preferably in a financial institution, with a focus on enhancing payment products and ensuring compliance. Ability to manage a team and lead various payment services operations including ACH, wires, and mobile payments is essential. The position offers a competitive compensation package and benefits.

Qualifications

• Minimum of an associate degree in business; bachelor's preferred.
• Seven to ten years of experience in Payment Services.
• Five years of management experience in financial institutions.

Responsibilities

• Lead and manage Payment Product Managers and operations.
• Drive alignment between operations and product strategy.
• Ensure compliance with applicable laws and regulations.

Skills

Technical knowledge of accounting

Communication skills

Supervision

Proficiency in Microsoft Excel

Ability to analyze regulations

Education

Bachelor’s degree in business

Certification as an Accredited ACH Professional (AAP)

Tools

Microsoft Excel

Microsoft Word

Job description

Benefits

Pay‑for‑performance compensation program includes bonuses for all employees and a competitive benefits package.

General Purpose of the Position

The Payment Services Manager is responsible for executing the organization’s payments strategy by leading product management and operational delivery across the payment ecosystem. The role oversees payment products and services end‑to‑end from concept through implementation and ongoing optimization while ensuring secure, compliant, and efficient daily operations. The manager oversees Payment Operations and Payment Product Management, covering ACH, wires, checks, ATMs, bill pay, RDC, Zelle, and instant payments, and leads a team of Product Managers.

Essential Duties and Responsibilities

• Partner with the Director of Payment Services to inform future roadmap decisions and execute in alignment with the established payments strategy, roadmap, and prioritization.
• Drive alignment between payment operations and product strategy to ensure scalable, efficient, and member‑focused solutions.
• Provide leadership, coaching, and development to the Payment Services Supervisor and Product Managers, fostering a high‑performing and accountable team culture.
• Promote a culture of innovation, accountability, and continuous improvement across both product and operations functions.

Payment Product Management

• Lead and manage Payment Product Managers, ensuring product initiatives are delivered effectively and aligned with strategic direction.
• Manage product lifecycle activities including implementation, optimization, adoption, and ongoing performance monitoring.
• Direct vendor management activities, including performance monitoring, issue resolution, and contract alignment.
• Ensure clear requirements, delivery expectations, and success metrics are established for product initiatives.
• Partner with Digital Services, IT, Risk, Accounting, Finance, Operations, and vendors to coordinate delivery activities.
• Assist in evaluating enhancements, new functionality, and emerging payment capabilities, bringing forward recommendations and execution considerations.
• Lead and support change management efforts for new payment products, enhancements, and process changes, ensuring cross‑functional readiness across operations, technology, and member‑facing teams prior to implementation.

Payment Operations

• Oversee and support the Payment Services Supervisor in managing payment operations, ensuring performance, accuracy, and control across ACH, wires, checks, ATM operations, bill pay, P2P, mobile payments, remote deposit capture, and instant payments.
• Leverage data and reporting to drive insights, improve decision‑making, and optimize performance.
• Oversee audit readiness, issuer remediation, and policy/procedure alignment.
• Adhere to all Federal and State laws and regulations applicable to the Credit Union, including the Bank Secrecy Act and OFAC.
• Ensure compliance with the Fair and Accurate Credit Transaction Act (FACTA), the Bank Secrecy Act (BSA), and the Anti‑Money Laundering Act, including monitoring for illegal activity as it applies to this position.
• Perform additional duties and responsibilities as assigned.

Requirements

Education and Experience

• Minimum of an associate degree in business. Bachelor’s degree in business (B.S.) from a four‑year college or university preferred.
• Seven to ten years of professional experience related to Payment Services with a financial institution.
• Minimum five years of management experience with a financial institution.
• Current knowledge of all regulations and credit union procedures pertaining to payments and card services activities.
• Ability to exercise tact and responsibility with handling confidential information.
• Willingness to respond to service interruptions regarding the Credit Union’s payment systems/networks and terminals 24 hours a day, seven days a week.
• Certification as an Accredited ACH Professional (AAP) preferred.

Other Skills and Abilities

• Technical knowledge of accounting concepts, practices, procedures, and financial reports.
• Understanding of related regulations, statutes, and filing requirements.
• Knowledge of Credit Union core computer system and other related computer applications, with emphasis in Microsoft products, including Microsoft Excel and Word.
• Ability to assist and supervise others.
• Proficient in 10‑key and microcomputer operations.
• Ability to apply verbal and interpersonal skills that develop member confidence, respect and trust in the Credit Union and develop cooperative relationships with all levels of people throughout the organization.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to work with mathematical concepts such as probability and statistical inference.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Physical Demands

While performing the duties of this job, the employee is typically required to sit for long periods, talk or hear, occasionally stand, walk, stoop and reach with hands and arms, and occasionally lift or move up to 10 pounds. Specific vision abilities required include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Credit Union of Colorado is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.