Payments Risk Analyst

bloomerang; United States; Remote; USD 79,000 - 105,000; Full time

Benefits offered by this job

Health coverage

Vision coverage

Dental coverage

Paid time off

Flex days

Volunteer days

Paid holidays

Parental leave

401(k) match

Work equipment

Job summary

Bloomerang is seeking a payments risk analyst to identify and reduce financial and compliance risks within our payments platform. You will investigate transaction activity and customer behavior to inform risk controls and provide actionable guidance for leadership, product, engineering, and customer experience teams.

This permanent, full-time remote role includes benefits such as health, vision, and dental coverage, PTO, flex and volunteer days, paid holidays and parental leave, a 401(k) match,

Qualifications

• Experience evaluating risk signals in payments
• Excellent written and verbal communication with customers
• Ability to work autonomously and collaborate across teams

Responsibilities

• Investigate transaction trends, unusual patterns and potential fraud.
• Assess risk alerts, prioritize cases by severity and recommend next steps.
• Use analytics to inform risk policies and operational decisions.
• Collaborate with product, engineering and customer experience on fraud monitoring and process design.
• Communicate with customers empathetically while maintaining objective risk assessment.

Skills

Strong research and investigative

Clear communication

Independent work across teams

Familiarity with payment platforms

Understanding NACHA and card network

AI tools awareness

Job description

Role overview

Identify and reduce financial and compliance risks in a payments platform by investigating transaction activity and customer behavior. The analyst turns research and data into account recommendations, risk controls, and practical guidance, working with leadership and product, engineering, and customer experience teams.

Responsibilities

• Investigate transaction trends, unusual patterns, and potentially fraudulent or suspicious activity.
• Assess risk alerts, prioritize cases by severity, and recommend next steps for accounts with potential exposure.
• Use analytical findings to inform risk policies and operational decisions.
• Work with product, engineering, and customer experience colleagues on fraud monitoring, reporting, and process design.
• Communicate with customers empathetically while maintaining an objective risk assessment.

Requirements

• Strong research and investigative skills, with sound judgment when evaluating risk signals.
• Clear communication and the ability to handle customer discussions with empathy and impartiality.
• Ability to manage workstreams independently with minimal oversight and collaborate across teams.
• Familiarity with payment platforms and their operational procedures.
• Understanding of NACHA and card network rules, including returns, reversals, and chargebacks.
• Awareness of relevant compliance requirements and ability to responsibly use AI tools to support daily work.

Benefits and work setup

This is a permanent, full-time remote role; employees in Indianapolis may work from the organization’s office. Benefits include health, vision, and dental coverage, paid time off, flex and volunteer days, paid holidays and parental leave, a 401(k) match, and work equipment. The stated salary range is $79,100–$105,000, with possible discretionary bonus.