Payments Product Support Specialist

Approvely, Inc; États-Unis; À distance; USD 90 000 - 130 000; Plein temps

Résumé du poste

Approvely, Inc. is seeking a Payments Product Support Specialist for a remote role in the United States. You will bridge customers, sales, and engineering, guiding integrations, optimizing authorization rates, and addressing payment flows and fraud controls.

You’ll act as a technical resource during sales, handling 3DS, MCC codes, and various payment methods while ensuring a seamless customer experience across mobile apps and web platforms.

Qualifications

• 3+ years in the payments industry in technical support, integration, or product support.
• Strong understanding of payment processing flows, webhooks, and API-based integrations.
• Experience with chargebacks, KYC, fraud prevention, and risk management.
• Ability to explain technical concepts to non-technical stakeholders.

Responsabilités

• Serve as the primary contact for customers integrating Approvely’s platform into apps or websites.
• Provide guidance on integration best practices, including Webhooks and settlement workflows.
• Troubleshoot payment processing issues and escalate to engineering when needed.
• Assist customers with Apple Pay, Google Pay, and alternative methods integration.
• Explain transaction flows, authorizations, settlements, and dashboard displays.
• Support sales as a technical resource, answering questions on system capabilities and risk controls.
• Advise on 3DS impacts, MCC codes, fraud prevention, and chargeback management.
• Stay informed on payments ecosystem trends and collaborate with product/engineering.

Connaissances

Payments industry knowledge

Technical support

Integration support

API-based integrations

Webhooks

3DS authentication

Fraud prevention

KYC validation

Chargeback management

Communication skills

Outils

APIs

SDKs

Payment gateway integrations

3DS configuration tools

Description du poste

Location: United States

This is a remote position.

About Approvely

Approvely is a fast-growing payment processing platform serving the online gaming industry. We provide compliance-driven solutions that help businesses process payments seamlessly while navigating complex regulatory requirements. As we scale, we are looking for a Payments Product Support Specialist to bridge the gap between our customers, sales team, and engineering.

Role Overview

We are seeking a highly knowledgeable and technically proficient Payments Product Support Specialist who understands the payments industry, including payment processing flows, chargebacks, fraud prevention, KYC (Know Your Customer) compliance, and authorization rates. This individual will be responsible for assisting customers as they integrate our platform into their mobile apps or websites, troubleshooting issues, and ensuring a seamless experience. Additionally, they will support the sales team by serving as a sales engineer, answering technical questions about Approvely’s capabilities, payment methods, and system functionality.

Requirements

Responsibilities

Customer Integration Support

• Serve as the primary point of contact for customers integrating Approvely’s payment platform into their mobile apps or websites.
• Provide expert guidance on integration best practices, including Webhooks, transaction processing, and settlement workflows.
• Troubleshoot errors and technical issues related to payment processing, escalating to engineering when necessary.
• Assist customers in configuring Apple Pay, Google Pay, and alternative payment methods.
• Explain how transactions are authorized, settled, and displayed in dashboards.
• Support customers in optimizing authorization rates and reducing transaction failures.

Sales Engineering Support

• Act as an internal technical resource for the sales team, addressing customer inquiries during the sales process.
• Answer questions related to system capabilities, payment flows, MCC codes, fraud prevention, KYC validation, and chargeback management.
• Provide recommendations on how 3DS authentication impacts transactions based on integration setup.
• Explain the impact of transaction fees and how to configure settings to prevent unnecessary fees for customers.

Industry and Product Expertise

• Maintain a deep understanding of the payments ecosystem, including card networks, acquiring banks, gateways, and compliance requirements.
• Stay informed on authorization processes, risk mitigation strategies, and best practices for fraud prevention.
• Assist in identifying trends in customer issues and work with product and engineering teams to improve platform functionality.

Requirements

• 3+ years of experience in the payments industry, working in a technical support, integration, sales engineering, or product support role.
• Strong technical understanding of payment processing, card authorization flows, Webhooks, and API-based integrations.
• Experience with chargeback management, KYC, fraud prevention, and player validation processes.
• Ability to troubleshoot technical errors and guide customers through integration challenges.
• Strong communication skills with the ability to translate technical concepts to non-technical stakeholders.
• Experience working with developers and engineering teams to elevate and resolve complex technical issues.
• Familiarity with merchant category codes (MCCs), 3DS authentication, and alternative payment methods (Apple Pay, Google Pay, etc.).

Preferred Qualifications

• Previous experience in a B2B fintech or payments company, ideally in the high-risk or gaming industry.
• Familiarity with API documentation, SDKs, and payment gateway integrations.
• Understanding of transaction routing, authorization optimization, and risk management strategies.

Benefits

Why Join Approvely?

• Be part of a high-growth fintech company solving real challenges in online gaming payments.
• Work with a talented, fast-moving team that values collaboration, innovation, and execution.
• Have a direct impact on improving customer experiences and influencing product development.
• Competitive salary, benefits, and the opportunity to grow within the company.