Payments Platform Solutions Analyst - Flexible Hours

Vitesse; New York (NY); Hybrid; USD 75,000 - 110,000; Full time

Job summary

Vitesse is seeking a Solutions Analyst for our US Operations team to configure and optimise the payments platform for insurance clients. You will onboard new users, configure accounts, manage access and support migrations, while preserving strong customer experience and risk controls.

Join a growing fintech with global reach and a flexible work rhythm, where your analyses and cross-functional collaboration directly impact client success and platform reliability.

Qualifications

• Experience in customer-facing, operations, implementation or technical support.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and organisation.
• Ability to prioritise in a fast-paced environment.
• Strong communication skills.
• Payments, FinTech or Financial Services experience is advantageous.
• Experience with CRM/support platforms such as Salesforce or Zendesk is beneficial.

Responsibilities

• Become a Vitesse product expert, supporting clients with platform setup, configuration, optimisation, and ongoing use.
• Provide technical guidance and configuration support to clients and internal stakeholders.
• Resolve customer enquiries and perform solution configuration updates.
• Configure new client accounts and manage users, permissions, MFA, notifications, account updates and closures.
• Support user access reviews and account configuration updates.
• Support UKUS migrations, SSO, mergers, pricing updates and legacy account restructuring.
• Support onboarding, testing, UAT and platform releases.
• Partner with Customer Support, Product, Engineering, Implementation, Pre-Sales and Customer Success.
• Maintain documentation and meet SLA expectations.
• Follow operational risk controls, verification processes and elevate high‑risk requests.

Skills

Customer-facing

Analytical

Attention to detail

Communication

Problem-solving

Tools

Salesforce

Zendesk

Job description

Vitesse is seeking a Solutions Analyst for our US Operations team to configure and optimise the payments platform for insurance clients. You will onboard new users, configure accounts, manage access and support migrations, while preserving strong customer experience and risk controls.

Join a growing fintech with global reach and a flexible work rhythm, where your analyses and cross-functional collaboration directly impact client success and platform reliability.