Solutions Analyst, FinTech Payments & Onboarding

Vitesse PSP Ltd.; New York, Northern (NY, KY); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible schedule

35-hour work week

Job summary

Vitesse is seeking a Solutions Analyst for its US Operations team to support customers through platform configuration, onboarding, and ongoing optimisation while upholding strong operational controls and customer experience.

Reporting to the Head of Operations, you will become a product expert, guide clients, manage configurations, and collaborate with cross-functional teams to ensure smooth migrations, releases, and risk controls.

Qualifications

• Experience in customer-facing, operations, implementation or technical support.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and organisation.
• Ability to prioritise in a fast-paced environment.
• Strong communication skills.
• Payments, FinTech or Financial Services experience is advantageous.
• Experience with CRM/support platforms such as Salesforce or Zendesk is beneficial.

Responsibilities

• Become a Vitesse product expert, supporting clients with platform setup, configuration, optimisation, and ongoing use.
• Provide technical guidance and configuration support to clients and internal stakeholders.
• Resolve customer enquiries and perform solution configuration updates.
• Configure new client accounts and manage users, permissions, MFA, notifications, account updates and closures.
• Support user access reviews and account configuration updates.
• Support UK US migrations, SSO, mergers, pricing updates and legacy account restructuring.
• Support onboarding, testing, UAT and platform releases.
• Partner with Customer Support, Product, Engineering, Implementation, Pre-Sales and Customer Success.
• Maintain documentation and meet SLA expectations.
• Follow operational risk controls, verification processes and elevate high-risk requests.

Skills

Customer-facing

Analytical thinking

Attention to detail

Communication skills

Tools

Salesforce

Zendesk

Job description

Vitesse is seeking a Solutions Analyst for its US Operations team to support customers through platform configuration, onboarding, and ongoing optimisation while upholding strong operational controls and customer experience.

Reporting to the Head of Operations, you will become a product expert, guide clients, manage configurations, and collaborate with cross-functional teams to ensure smooth migrations, releases, and risk controls.