Payments Operations Head, Senior Vice President

Citi; New York (NY); Hybrid; USD 55,000 - 102,000; Full time

Job summary

Citi is hiring a Payments Operations Head, Senior Vice President in Manila, Philippines, to lead Treasury & Trade Solutions Operations. The role oversees multiple teams, manages budgets, and guides strategic initiatives with a focus on automation and risk management.

The position requires 10+ years in a related role, strong stakeholder management, and excellent communication. It offers hybrid work and opportunities to influence global payment operations.

Qualifications

• 10+ years in a related role.
• Internal and external stakeholder management.
• Clear, concise written and verbal communication.
• Attention to detail with strong problem-solving.

Responsibilities

• Oversee multiple teams in Payments Operations under Treasury & Trade Solutions.
• Lead budget planning, resource actions and policy formation.
• Drive automation, risk controls, and regulatory engagements.
• Develop AI capability across teams and foster an AI-first mindset.
• Represent Citi Philippines in industry forums and manage third-party relationships.
• Ensure operational resiliency and escalate issues when needed.

Skills

Experience leadership

Stakeholder management

Communication skills

Attention to detail

Education

Bachelor’s degree / University degree or equivalent

Master’s degree preferred

Job description

Payments Operations Head, Senior Vice President

Job Req Id:

26977183

Location(s):

City of Taguig, Metro Manila, Philippines

Job Type:

Hybrid

Posted:

Jul. 13, 2026

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

We’re currently looking for a high caliber professional to join our team as Sr. Vice President, Payment Operations Head for Treasury & Trade Solutions Operations - Hybrid based in Manila, Philippines. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

· Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

· We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.

· We empower our employees to manage their financial well-being and help them plan for the future.

· Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

· We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

· We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

The Payments Operations Head is a senior management level position responsible for managing multiple teams through other managers, in coordination with the Transaction Capture team. The overall objective of this role is to oversee the end results, budgeting, planning and implementation of the functional strategy.

In this role you are expected to:

• Be accountable for management of a complex / critical / large professional disciplinary area and operational function
• Contribute to short- to medium-term planning of actions and resources, and oversee the budget, and policy formation
• Lead change-the-bank projects, resolve escalated complex issues and balance potentially conflicting needs
• Present and analyze/validate data to develop solutions that increase productivity, eliminate inefficiencies and save costs
• Implement and manage a successful risk/control environment, ensuring integrity of process, operations and end results
• Act as an advisor and coach to new or junior level staff on procedures and work processes across multiple departments.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
• Build the team for the future by developing AI skill sets across teams. Bring about AI first mindset on all ideations and process improvements/changes.
• Responsible for regulatory engagements and implementation to ensure compliance to local regulations. Leads key discussions on new regulation, review and assessment on impact to Operations.
• Representation for Citi PH in industry forums covering Operations across Banking Forums. One of the key representations is on the Domestic Dollar Settlement Clearing
• Responsible as Business Activity Owner for operational matters and processes managed by internal and external partners, this includes full adherence to Third Party Management Framework
• Drives automation and optimization of operations by leading reviews and discussions with key stakeholders and clients.
• Ensure Operational resiliency plan is updated and implemented according to plan to support Crisis Management Teams for critical business services
• Escalate concerns/challenges early to take senior support to navigate/remediate the situation in hand.
• Have an open and transparent communication standards with the teams under management. Encourage the teams to learn new things, try out and fail fast as an approach for development.
• Coach/Mentor people on succession planning on key roles within the organization and rotate people around different job roles for them to be more rounded to take on senior roles.

As a successful candidate, you’d ideally have the following skills and exposure:

• 10+ years of experience in a related role
• Internal and External Stakeholder management
• Consistently demonstrates clear and concise written and verbal communication
• Attention to detail and intermediate problem solving skills

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe.

At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

#LI-PC3

Job Family Group:

Operations - Transaction Services

Job Family:

Transaction Capture Services

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

Cash Operations, Payment Operations.

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