Payments Operations Analyst

Bellotalabs; San Jose (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Bellota Labs is seeking a Senior Payments Operations Analyst to join our team in San Jose, CA. You will support daily payments operations, monitor PSP performance, and drive accurate reconciliations across multiple processors and banking partners.

You'll work closely with the Head of Payments to ensure auditable reporting, timely escalations, and data-driven improvements within our payments stack. Fluency in English and strong SQL skills are essential for success.

Qualifications

• 5+ years in payments operations, PSP reconciliation, or fintech data analysis.
• SQL: write, read, and debug queries; Databricks preferred.
• Advanced Google Sheets: complex formulas, pivots, structured workbooks.
• Direct PSP experience with settlements, chargebacks, and reconciliation.
• Fluent English, written and spoken, for daily PSP communications.
• Auditable, source-cited work style; avoid guessing or memory-based calculations.

Responsibilities

• Monitor approval rates, declines, and processing anomalies across PSPs.
• Serve as point of contact for PSP escalations with clear, source-backed communications.
• Run and modify SQL queries to validate PSP volumes, settlements, and fees.
• Support weekly/monthly reconciliations comparing processor reports and bank data.
• Maintain and improve Google Sheets dashboards and BI data visualizations.
• Update SOPs and participate in the reconciliation automation program.

Skills

SQL proficiency

Databricks experience

Google Sheets advanced

Tableau / BI tools

Apps Script

English fluency

Time-zone coordination

PSP reconciliation

Reconciliation accuracy

Operational reporting

Tools

Databricks

Tableau

Google Sheets

Apps Script

Job description

We're looking for a Senior Payments Operations Analyst to support the day-to-day operations of ClubWPT Gold's payments stack. You'll work directly with the Head of Payments, acting as her right hand across reconciliation, data analysis, PSP escalations, and daily monitoring of our processing partners.

This is a hands-on operational role, not a decision-making role on contracts or commercial terms, but you'll be exposed to every layer of the payments operation: seven active PSPs (Worldpay, PayNearMe, MuchBetter, Rapyd, MassPay, crypto providers, and orchestrators such as Corefy), settlement banking, chargebacks, approval-rate monitoring, and reconciliation between processor data, Databricks, Finance, and bank settlements. You'll be measured on accuracy, responsiveness, and auditability. Every number you report must be traceable to a named source system, field, and date basis.

Daily Operations & Monitoring

• Monitor approval rates, decline reasons, and processing anomalies across all active PSPs using operational dashboards.
• Flag deviations from baseline early and elevate with clear, source-backed evidence.
• Track PSP uptime, incidents, and processor-side issues, and keep an operational log.

PSP Escalations

• Serve as the point of contact for PSP support channels (email, Slack, ticketing portals) on operational issues: failed transactions, missing settlements, KYC/AML holds, refunds, and chargebacks.
• Draft clear, professional communications to PSPs in English, including the specific transaction IDs, timestamps, and amounts needed to resolve issues quickly.
• Follow escalations through to closure and document root cause.

Data Analysis & Reconciliation Support

• Run and modify SQL queries to validate PSP volumes, settlements, fees, and approval metrics.
• Support weekly and monthly PSP reconciliations by comparing processor reports, Databricks/Tableau data, bank settlements, and Finance records, respecting date basis, status semantics, and coverage boundaries.
• Maintain and improve Google Sheets dashboards (advanced formulas, pivots, Apps Script where helpful).
• Never sum, match, or close a reconciliation from memory or estimation; every figure must be measured from source.

Documentation & Process

• Update SOPs, runbooks, and PSP profiles as processes evolve.
• Contribute to the reconciliation automation program by documenting current manual steps and edge cases so they can be codified in Databricks/Tableau/Corefy.

Reporting

• Prepare weekly operational summaries covering approval rates, volumes, incidents, and open escalations.
• Support ad-hoc analyses requested by the Payments Ops Manager or Finance.

• 5+ years in payments operations, PSP reconciliation, or fintech data analysis.
• SQL proficiency, able to write, read, and debug queries independently; Databricks experience preferred.
• Advanced Google Sheets skills, including complex formulas (INDEX/MATCH, QUERY, ARRAYFORMULA), pivot tables, and structured workbook design; Apps Script is a plus.
• Direct PSP experience with settlements, chargebacks, refunds, decline codes, MID/gateway concepts, and reconciliation between processor and bank.
• Fluent English, written and spoken, for daily PSP correspondence and internal communication.
• Auditable working style: cites sources, distinguishes payment date vs. settlement date, and flags coverage gaps instead of guessing.
• Reliable async communicator across Slack, email, and ticketing systems, comfortable working across time zones.

• Spanish (working with a bilingual team).
• Experience with any of: Worldpay, PayNearMe, MuchBetter, Rapyd, MassPay, crypto, Corefy.
• Exposure to card, APMs, and alternative rails (bank transfers, wallets, cash-based).
• Familiarity with Tableau or similar BI tools.
• Experience with iGaming, poker, or high-volume consumer payments.
• Compliance/AML/KYC operational awareness.

At Bellota Labs, we are defining the future of online gaming with cutting-edge products and a team of passionate professionals. You will have the opportunity to shape the direction of our flagship product, work with a world-class team, and make a lasting impact on the gaming industry.