Payments Operations Analyst

Bonvenu Bank; Metairie (LA); On-site; USD 90,000 - 110,000; Full time

Job summary

Bonvenu Bank seeks an experienced operations leader to oversee the technical operations area, focusing on deposit and electronic banking operations, core processing, and related software support. You will drive process improvements to boost efficiency and help achieve strategic goals while ensuring compliance with regulatory requirements.

The role requires strong knowledge of bank operations, audit procedures, and interaction with senior management.

Qualifications

• 5+ years back office/operations or related experience
• Commercial and Consumer banking product knowledge
• Knowledge of Electronic Banking regulations
• Thorough understanding of the NACHA Operating Rules & Guidelines
• Interest and knowledge of AI or other methods to increase efficiency (workflows, BOTs, automation)

Responsibilities

• Oversee medium to large, complex operations functions
• Ensure timely delivery of operations services to internal and external customers
• Engage in independent decision making with substantial risk
• Analyze processes to implement improvements for efficiency and strategic goals
• Collaborate with management to adhere to bank-wide policies and procedures
• Provide exceptional customer service to uphold the bank's image and mission
• Operate within budgets and deadlines for quality and cost effectiveness
• Monitor daily core and systems processes per policies
• Lead special projects as assigned
• Ensure compliance with applicable laws and regulations

Skills

Back-office operations experience

Project Management experience

Organizational skills

Communication skills

Leadership

Problem solving

AI/Automation interest

Education

College degree preferred

Industry Certification in banking operations

Tools

NACHA Operating Rules

Electronic Banking regulations knowledge

Banking operations software knowledge

Job description

Job Description

Job Description

This position is responsible for the technical operations area of the bank with a specific focus on deposit and electronic banking operations. The individual is engaged with core processing and support as it relates to bank operations and banking application software. Additionally, the candidate is responsible for process improvement to achieve efficiency and in assisting to meet the bank’s overall strategic goals. The position requires detailed knowledge of bank operations and regulations and is responsible for overseeing functions related to all operational audit procedures, federal and state regulations, and company policies and procedures.

A stable work history establishing experience with understanding federal and state bank regulations, understanding bank operations, process analysis, and working with confidential information is required.

Location can be anywhere within Bonvenu's footprint in North or South LA - within a reasonable drive to at least one branch and must be able to travel to Shreveport, LA when needed.

Qualifications:

• 5+ years back office/operations or related experience
• Project Management experience preferred
• Ability to organize and prioritize to meet deadlines
• Commercial and Consumer banking product knowledge essential
• Knowledge of Electronic Banking regulations
• Thorough understanding of the NACHA Operating Rules & Guidelines
• Risk & Compliance monitoring experience preferred
• Excellent customer service and communication skills
• Strong problem solving skills
• Interest and knowledge of AI or other methods to increase efficiency (workflows, BOTs, automation)
• College degree preferred
• Industry Certification preferred relevant to bank operations.

Position Requirements:

• Must have excellent verbal and written communication skills, complimented by strong interpersonal skills
• Required to effectively interact with senior management, branch management, Board of Directors, co-workers, and customers.
• Must demonstrate strong managerial skills, good organizational skills, and the ability to handle multiple tasks effectively. Must have good judgment skills and a thorough working knowledge of all essential banking functions.
• Exhibits strong leadership skills, which include, but are not limited to initiative, integrity, innovation, and the ability to think strategically.
• Possesses an in-depth understanding of the technical and functional components of the bank’s operations and information systems infrastructure.
• Should demonstrate courtesy poise, self-confidence and professionalism in manner, speech, appearance and performance of duties.
• Should have a desire to perform all aspects of a job with excellence; should be a “self-starter” and forward thinker; must have proven ability to react positively to a changing environment as well as a strong work ethic.
• Must have proven ability to develop staff for utmost productivity. Must stay current with regulatory requirements pertaining to bank operations.
• Initiative, dependability, ability to work with a minimum of direct supervision and demonstrated desire to stay aware of and follow bank policy and procedures is essential.

Specific Job Functions

• Possess strong understanding of Operations and oversees medium to large, complex functions.
• Ensures timely delivery of operations services to both internal and external customers.
• Engages in independent decision making which could involve substantial risk.
• Analyzes existing processes in order to identify, recommend, and/or implement improvements to obtain efficiencies and meet strategic goals.
• Works closely with members of management to adhere to bank-wide policies and procedures as they relate to the general operations of the bank.
• Provides constant and exceptional customer service to both internal and external customers in order to uphold the Bank’s customer service oriented image and mission.
• Operates efficiently by effectively working within established specifications, budgets, and deadline to ensure quality and cost effectiveness.
• Daily core and complimentary systems processes monitoring in accordance with stated operational and compliance policies
• Lead special projects as assigned by supervisor
• Responsible for compliance with laws and regulations that apply to the position

This position description is a guide for accomplishing the Bank’s objectives and covers the primary functions and responsibilities of the position. Incumbent may be requested to perform other duties as they relate to the Bank and its objectives.

This job has no supervisory responsibilities.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employee is required to maintain a valid driver’s license and provide own reliable transportation. This position requires travel within a 100 mile radius.,

Company Description

Bonvenu is a Louisiana bank, through and through. From our above-and-beyond customer service to our widespread community involvement, everything we do is for the well-being of our area and its people. Even our name is locally inspired – a combination of “Bon” (the French word for ‘good’) and “Bienvenu” (the French phrase for ‘welcome’).

Company Description

Bonvenu is a Louisiana bank, through and through. From our above-and-beyond customer service to our widespread community involvement, everything we do is for the well-being of our area and its people. Even our name is locally inspired – a combination of “Bon” (the French word for ‘good’) and “Bienvenu” (the French phrase for ‘welcome’).