Payments Implementation Coordinator II

Jack Henry & Associates, Inc.; United States; Remote; USD 42,000 - 61,000; Full time

Job summary

Join a leading company as an Implementation Coordinator, where you will serve as the project lead, ensuring high service standards during product implementations for community banks and credit unions. This remote role involves coordinating with both customers and internal teams to guarantee the success of implementation projects.

Benefits

Outstanding benefit programs

Focus on well-being

Qualifications

• Minimum 18 months experience in relevant roles.
• Ability to work occasional nights and weekends.

Responsibilities

• Prepare customers for implementation and ensure successful setup.
• Monitor milestones and troubleshoot issues during implementation.
• Coordinate multiple projects simultaneously.

Skills

Software/Implementation Coordination

Back-office processing

Payment operations

Excellent written and verbal communication skills

Education

Associate or bachelor’s degree

Tools

Salesforce

Power Automate

Job description

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.

We are seeking to hire an exciting role as an Implementation Coordinator. In this role, candidates will act as the project lead and liaison between the external customer (and Channel Alliances) and Jack Henry, ensuring high customer service standards and providing outstanding implementation service. The Project Implementation Coordinator is partnered with a Project Manager and they will ensure their assigned implementation projects are completed in a timely and high-quality manner.

The EPS Implementation team walks Jack Henry’s Financial Institutions and Channel Alliances through the implementation process for each of their products. Candidates will be joining this dispersed team throughout multiple JH offices.

This position can work remotely from within the United States. The target salary range is $42,339 - $60,725 and is dependent on candidate location and experience.

What you’ll be responsible for:

• Prepares customer for implementation. Conducts readiness reviews, ensuring all aspects of the setup are complete.
• Establishes guidelines/timeframes to ensure a successful installation. Ensures milestones are met. Monitors all phases of the installation and escalates issues when necessary. May interact with the project manager.
• Exercises the responsibility and authority to take steps to ensure a successful installation.
• Troubleshoots issues during implementation.
• Documents issues, ensuring they are not repeated in subsequent conversions.
• Will be expected to actively coordinate, organize, and simultaneously run multiple projects.
• May perform other job duties as assigned.

What you’ll need to have:

• Minimum of 18 months of experience with one of the following: Software/Implementation Coordination, Back-office processing in a financial institution or Payment operations in a financial institution
• Must be able to work occasional nights and weekends as business needs dictate.

What would be nice for you to have:

• Associate or bachelor’s degree preferred.
• Experience with Salesforce.
• Previous experience with software implementations.
• Excellent written and verbal communication skills.
• Experience with or knowledge of hosted environments is a big plus.
• Experience with or knowledge of technical and system applications.
• Experience with or knowledge of various JH products and services.
• Experience with on automation software like Power Automate.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, 'Do the right thing, do whatever it takes, and have fun.' We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstandingbenefit programsto ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit ourCorporate Responsibilitysite to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.