Payments & Fraud Product Leader - Data-Driven Growth

The Walt Disney Company; New York (NY); On-site; USD 217,000 - 292,000; Full time

Job summary

Disney Entertainment and ESPN Product & Technology is seeking a Director of Product Management for Payments & Fraud in New York, NY. You will own the multi-year roadmap, lead a PM team, and drive data-driven decisions to reduce involuntary churn and improve payments throughput across Disney’s streaming portfolio.

The role requires 12+ years in product management, 3+ years leading PMs, and deep payments expertise.

Qualifications

• 12+ years of product management experience, including subscription/recurring payments for a major global merchant
• 3+ years directly managing and developing product managers
• Bachelor’s degree required or equivalent work experience
• Deep expertise across the payments ecosystem - processing and routing, authorization optimization, retries and recovery, new and local payment methods, and fraud and risk management
• Proven track record of driving measurable business outcomes (churn reduction, revenue, conversion) through large-scale experimentation and data-driven decision-making
• Strong command of statistics and experimentation (hypothesis testing, regression analysis, large-scale A/B testing) and the ability to turn data into a compelling story for senior stakeholders
• Ability to rigorously prioritize while articulating a product roadmap across business teams and geographies
• Demonstrated ability to lead cross-functional teams and negotiate trade-overs with a diverse set of partners
• You communicate exceptionally well - from small-group discussions to large-scale presentations, and through strong product memos that drive alignment across multiple teams

Responsibilities

• Lead the product strategy and multi-year roadmap for Payments and Fraud across Disney's global streaming businesses
• Build, lead, and grow a team of product managers spanning retries and recovery, lifecycle and billing messaging, new payment methods, core processing and routing, and fraud/risk
• Champion an experimentation-first, data-driven culture - using large-scale A/B testing, ML models, and deep analytics to lift authorization rates, recover involuntary churn, and grow conversion and signups
• Own measurable business outcomes - involuntary churn (bps), incremental operating income, and incremental signups via new payment methods - in close partnership with finance, data science, engineering, legal, and marketing
• Serve as Disney's product authority on payments and fraud to senior leadership and external partners, including processors, card networks, issuers, and alternative-payment providers
• Responsibilities and Duties of the Role: Set and own the multi-year Payments & Fraud product strategy and roadmap, aligned to company OKRs - involuntary-churn reduction, incremental operating income, and incremental signups
• Lead, mentor, and develop a team of product managers; set goals, allocate capacity, and grow talent and bench strength
• Act as a trusted authority in the payments and fraud domain and provide thought leadership across the business and to senior leaders
• Drive a rigorous experimentation and measurement culture - prioritize the test pipeline and hold the bar on statistical rigor and fully aged results before booking impact
• Partner cross-functionally with engineering, data science, finance, legal, operations, and marketing to deliver the roadmap and negotiate trade-overs across adjacent domains

Skills

Product management

Team leadership

Analytics

Experimentation

Payments knowledge

Education

Bachelor's degree

Tools

A/B testing

Job description

Disney Entertainment and ESPN Product & Technology is seeking a Director of Product Management for Payments & Fraud in New York, NY. You will own the multi-year roadmap, lead a PM team, and drive data-driven decisions to reduce involuntary churn and improve payments throughput across Disney’s streaming portfolio.

The role requires 12+ years in product management, 3+ years leading PMs, and deep payments expertise.