Payments & Disputes Analyst - Hybrid (Gaming)

Hard Rock Digital; United States; Híbrido; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Hard Rock Digital is seeking a well-rounded Analyst with ecommerce financial disputes experience to join the Payments & Fraud team. The role protects customers and the business by providing professional, accurate expectations on potential fraud and dispute cases in the i-gaming space.

You will navigate multiple online financial portals, review transaction histories, verify documentation, and build cases to counter-dispute transactions while ensuring regulatory controls across jurisdictions are

Formación

• Previous work experience in Banking, payments, fraud, disputes, or i-Gaming industries is preferred.
• Knowledge of Location Compliance, Multi-Accounting and Financial Crime is preferred.
• Good investigation skills, sound judgement and the ability to review and interpret data and activity to make sound decisions.
• Knowledge of gambling and sports betting, and how customers engage with those products, is an advantage.
• Analytical skill set, with the ability to communicate.
• Strong interpersonal skills.
• Knowledge and understanding of the rules and regulations of the gaming industry.
• The ability to adapt to changing priorities and to thrive in a face-paced work environment.
• Experience in troubleshooting and triaging complicated matters related to customer inquiries.
• Candidates must be computer literate with experience in MS Office applications.
• As we strive to give our customers the best possible experience, we operate at the speed of sports, so candidates must be prepared to work flexible hours to mirror the sporting schedule.

Responsabilidades

• Analysts will need to navigate and manage multiple online financial portals to obtain the transactions in question.
• Reviewing customers’ financial transaction history. Including but not limited to, financial records, bank statements, and credit card statements.
• Analysts will be responsible for validating and verifying customer documentation when further verification is necessary.
• Perform in-depth analysis of account(s) in order to build a case to counter-dispute transactions that patrons have reversed on our platform.
• Manage multiple jurisdictions of internal controls to ensure regulations are followed accordingly.

Conocimientos

Banking & payments experience

Fraud investigations

Data analysis

MS Office proficiency

Herramientas

MS Office

Descripción del empleo

Hard Rock Digital is seeking a well-rounded Analyst with ecommerce financial disputes experience to join the Payments & Fraud team. The role protects customers and the business by providing professional, accurate expectations on potential fraud and dispute cases in the i-gaming space.

You will navigate multiple online financial portals, review transaction histories, verify documentation, and build cases to counter-dispute transactions while ensuring regulatory controls across jurisdictions are