Payments & Customer Experience Manager

The Iowa Clinic; West Des Moines (IA); On-site; USD 70,000 - 90,000; Full time

Job summary

The Iowa Clinic in West Des Moines seeks a Manager, Payments to lead the patient financial experience. Responsibilities include team recruitment and training, supervision of customer service representatives, and process improvement initiatives in the Central Billing Office. Candidates should have a Bachelor’s degree in business or equivalent experience, with at least 5 years in billing and 2 years in leadership. The role requires effective communication, decision-making, and organizational skills. Join a collaborative environment with opportunities for career advancement.

Qualifications

• Minimum of 5 years’ experience in a billing office operation.
• At least 2 years in a leadership role.
• Knowledge of customer service principles.

Responsibilities

• Provide leadership and oversight of the patient financial experience.
• Recruit and develop a team of customer service representatives.
• Monitor key performance indicators and make staffing adjustments.

Skills

Effective communication

Decision-making

Problem-solving

Organizational skills

Education

Bachelor’s degree in business or equivalent work experience

Tools

Microsoft Office Suite

Job description

The Iowa Clinic in West Des Moines seeks a Manager, Payments to lead the patient financial experience. Responsibilities include team recruitment and training, supervision of customer service representatives, and process improvement initiatives in the Central Billing Office. Candidates should have a Bachelor’s degree in business or equivalent experience, with at least 5 years in billing and 2 years in leadership. The role requires effective communication, decision-making, and organizational skills. Join a collaborative environment with opportunities for career advancement.