Payments & Collateral Specialist — Customer Relations

Federal Reserve Bank of Atlanta; Boston (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

The Federal Reserve Bank of Atlanta is seeking an organized Payments Operations Specialist within FRFS to manage customer relationships and collateral custodial activities for multiple districts. This role requires strong knowledge of funds and securities processes and the ability to liaise with banks and state governments.

You will handle offline transfers, process routine accounting entries, respond to inquiries, and uphold security controls while delivering reliable service.

Qualifications

• Associate's degree and a minimum of 2 years of job-related experience required.
• Proficient in 10 key data entry and Microsoft Word/Excel.
• Excellent customer service skills and ability to liaise with financial institutions.

Responsibilities

• Manage customer relationships for six Federal Reserve Districts and collateral custodial operations.
• Process offline transfers and routine accounting entries; monitor systems for accuracy.
• Respond to customer inquiries, track changes, and uphold security controls.

Skills

10 key data entry

Microsoft Word

Microsoft Excel

Customer service

Education

Associate's degree

Job description

The Federal Reserve Bank of Atlanta is seeking an organized Payments Operations Specialist within FRFS to manage customer relationships and collateral custodial activities for multiple districts. This role requires strong knowledge of funds and securities processes and the ability to liaise with banks and state governments.

You will handle offline transfers, process routine accounting entries, respond to inquiries, and uphold security controls while delivering reliable service.