Wholesale Payments Specialist

Federal Reserve Bank of Boston; Boston (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Federal Reserve Bank of Atlanta seeks a Payments Specialist within Federal Reserve Financial Services to manage customer relationships and collateral operations across multiple districts. The role supports offline transfers and ensures accurate processing and reconciliations across funds and securities applications.

The ideal candidate has an Associate degree or equivalent and at least two years of related experience, with strong Excel and data entry skills, and a customer-first mindset.

Qualifications

• Associate's degree or equivalent plus 2 years of related experience.
• Strong data entry, MS Word/Excel, and customer service skills.
• Familiarity with banking operations and payment systems is a plus.

Responsibilities

• Manage customer relationships for multiple districts.
• Assist with funds transfer and securities processing tasks.
• Maintain system knowledge and ensure accuracy of daily accounting entries.

Skills

10-key / Data entry

Word

Excel

Customer service

Education

Associate's degree or equivalent

Tools

Office software

Job description

Company

Federal Reserve Bank of Atlanta Federal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine® Solutions, Fedwire® Funds and Securities, the National Settlement Service (NSS), FedCash®1, FedACH®, Check Services, and the FedNow® Service. FRFS operates as a fully integrated organization with groups dedicated to customer experience, operations, technology, product and customer/industry management, enterprise services, payments system improvement, and one focused on the ongoing growth and development of the FedNow instant payment service. Our strategy defines our future direction, seeking to offer a fully integrated product suite that provides speed, resilience, and choice in meeting the payments needs of FRFS customers across the United States. Through our Enterprise structure, we strive to meet the needs of the marketplace for new products and services with speed and agility, seek to provide a robust and unified customer experience, and work to create career growth opportunities for FRFS staff. The FRFS Enterprise operates with a customer-first mindset, comprised of team members seeking to do the best work of their careers in pursuit of our important central bank mission.

This position is responsible for customer relationship management for six Federal Reserve Districts and collateral custodial operations for the entire System as well as for processing off-line (telephone) securities transfers for customers without an electronic connection and for any Fedwire customer experiencing a service disruption. The Fedwire Payments Specialist must possess a strong understanding of the funds and securities industry and the characteristics of its major players. This position manages over 14,000 collateral custodial relationships for state and local governments by monitoring/analyzing collateral values to ensure collateral requirements are satisfied.

As part of the Federal Reserve Financial Services (FRFS), this position handles all aspects of the customer relationship by obtaining and authenticating documentation, establishing, closing or merging customer funds transfer or securities accounts, provides customer education, and coordinates with the customer and with other national sites that provide interfacing customer services. Consults financial institutions, State Treasurers and local government entities throughout the United States regarding Joint Custody collateral transactions. Analyzes collateral values to ensure compliance with the relevant Operating Circular. Mitigates risk through weekly APS processing of FRB New York's unique responsibilities. These responsibilities include making updates to Foreign Central Bank Services, monitoring the National Settlement System, making updates for the international CLS and CHIPS settlement systems, stripping and reconstituting government securities for securities issuers, and granting extensions to the closing time for national payment systems.

Responds to requests from financial institutions and their auditing firms. Researches and responds to customer inquiries or problems. Tracks and communicates customer database changes to Fedwire management. Meets established customer relationship service level agreements and quality measures. Maintains a strong working knowledge of the funds and securities transfer applications and required databases, local and standard operating procedures, Operating Circulars and Regulation J. Process various daily accounting entries using various on-line applications in order to balance cost center work units at end of day, contacting and coordinating with other district accounting personnel, if necessary.

As required to supplement the offline unit, executes irrevocable individual transfers of funds and treasury and government securities for participating institutions nationwide. Contacts authorized personnel at financial institutions to report incoming credits to the Reserve account. Ensure that customers follow all security controls, authorized relationship service level agreement and quality measures. Escalate to management any service-related problems, either with customers or applications. Provide annual weekend testing support. Work closely with customers over the phone to test software and network connections to restore service and resolve any contingency communication issues. Assist and participates in the development of new operational procedures related to all business processes.

Performs payment processing functions utilizing system monitoring tools. Quickly identifies payments requiring priority processing and works to ensure customer service levels are achieved.

Executes complex payment processing programs. These include day one and day two system operations management of ACH, Check, and other payment applications; Performs commercial and government accounting and settlement, system monitoring, check processing, exceptions processing, and workflow management; Escalates payment-related issues to senior staff or management as needed.

Perform other duties as assigned. This position is not required to directly supervise others.

Knowledge and experience normally acquired through, or equivalent to, the completion of an Associate's degree and a minimum of 2 years of job-related experience. Strong 10 key/Data entry Banking. Must be proficient in Word and Excel. Excellent customer service skills.

All employees assigned to this position will be subject to FBI fingerprint/ criminal background and Patriot Act/ Office of Foreign Assets Control (OFAC) watch list checks at least once every five years. The above statements are intended to describe the general nature and level of work required of this position. They are not intended to be an exhaustive list of all duties, responsibilities or skills associated with this position or the personnel so classified. While this job description is intended to be an accurate reflection of this position, management reserves the right to revise this or any job description at its discretion at any time.

Boston is the preferred Federal Reserve Bank location for this role.

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

Yes

Job Category

Information Technology Family Group

Work Shift

First (United States of America)

The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.