Payments Associate - Payment Operations

WesBanco Bank Inc.; Bowie (MD); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) with employee match

Flexible Spending Accounts

Job summary

WesBanco Bank Inc. in Bowie, MD is seeking a Payments Associate to handle processing of payment transactions including ACH and wires, ensuring timely posting and accurate handling of payments for consumer and business accounts.

The role supports internal customers across branches and departments, participates in balancing duties, and adapts to evolving systems to improve processing efficiency and compliance with bank policies.

Qualifications

• High school diploma or GED required.
• Experience in banking or another financial institution preferred.
• Professional demeanor and strong written and verbal communication skills.
• Ability to manage priorities and meet deadlines; good organizational skills.

Responsibilities

• Process payment transactions accurately and timely.
• Review reports and balance daily workstreams.
• Provide internal customer support to branches, treasury management, and lending personnel.
• Collaborate with peers and leaders across departments to streamline payment processing.
• Learn and adapt to new systems to improve efficiency and scalability.

Skills

Outlook

Word

Excel

Education

High School Diploma (GED)

Tools

Microsoft Office

Job description

SUMMARY:

The payment areas include ACH,Wireand other real-time payment channels.The payment areas handle processing of payment receipt and delivery for all customers. The primary responsibilities include handling the flow of transactions and working to ensure proper andtimelyposting of payments. The payment area strives to provide excellent internal and external customer support for existing consumer and business accounts.

The Payments Associate performs a variety of daily tasks including processing payment transactions, reviewing reports, andperformbalancing duties.Responsible for providing internal customer support to all branches, treasury management, corporate banking, and lending personnel concerning questionsregarding payment processing. This position must work collaboratively with all departments within the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Ensures accurate and timely processing of payments functions.
• Collaborates with peers and leaders effectively.
• Demonstrates a willingness to change processes and technological capabilities.
• Learns new systems and processing in order to streamline and scale work.
• Performs work within customer service level expectations and key vendor processing timelines.
• Performs daily work as defined with accuracy.
• Performs transactions within associated compliance requirements.
• Analyzes transactional risk and reasonableness in accordance with bank guidelines.
• Performs balancing duties to ensure that systems are inbalanceand exceptions are cleared.

OTHER REQUIREMENTS:

Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing.

You will also be expected to complete all assigned compliance trainingin a timely manner.

Professional demeanor in appearance, interpersonal relations, workethicand attitude.

Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative andsolutions-oriented manner.

Ability to interact effectively within a team and with customers they service.

Demonstrated ability to manage priorities and meet critical deadlines as defined.

Strong organizational and prioritization skills.

Team player with a positive outlook.

Proficient with Microsoft Office Products including Outlook,Wordand Excel.

Ability to understand andutilizebanking industry technology.

ADDITIONAL IINFORMATION:

The wage range for the Payments Associate position is between $18.00 - $21.00 hourly. The position includes 17 Days of PTO (Paid Time Off), 5 days of STD (Short Term Disability), 11 annual paid holidays, and 1 floating holiday.

WesBanco has an excellent benefits package to include medical, dental, and vision, Health Care Flexible Spending, Dependent Care Flexible Spending, Transportation Fringe Benefit Plan, Group Life, Long Term Disability, Optional Life, access to voluntary benefit products such as Cancer, Term & Universal Life, Accident, Short-Term Disability and Critical Illness policies, and other ancillary benefit products. WesBanco also offers 401(k) with employee match.

High school diploma or general education degree (GED) required.

Experience in banking or other financial institution preferr ed.