Payments Associate - Payment Operations

WesBanco Bank Inc.; Ann Arbor (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

WesBanco Bank Inc. seeks a Payments Associate in Ann Arbor to process payment transactions, review reports, and balance accounts. You will provide internal customer support to branches, treasury management, corporate banking and lending staff, while collaborating across departments to ensure timely posting of payments.

The role requires a high school diploma or GED and banking experience is preferred. Proficiency in Microsoft Office is expected, with a focus on accuracy and compliance.

Qualifications

• High school diploma or GED required.
• Experience in banking or other financial institution preferred.
• Strong written and oral communication skills.
• Proficient with Microsoft Office Products including Outlook, Word and Excel.

Responsibilities

• Process payment transactions and ensure accurate posting.
• Review reports and assist with balancing duties.
• Provide internal customer support to branches, treasury management, corporate banking and lending staff.

Skills

Teamwork

Communication

Attention to detail

Microsoft Office

Organizational skills

Banking technology

Education

High School Diploma or GED

Banking experience preferred

Tools

Microsoft Office

Job description

SUMMARY:

The payment areas include ACH, Wire and other real-time payment channels. The payment areas handle processing of payment receipt and delivery for all customers. The primary responsibilities include handling the flow of transactions and working to ensure proper and timely posting of payments. The payment area strives to provide excellent internal and external customer support for existing consumer and business accounts.

The Payments Associate performs a variety of daily tasks including processing payment transactions, reviewing reports, and perform balancing duties. Responsible for providing internal customer support to all branches, treasury management, corporate banking, and lending personnel concerning questions regarding payment processing. This position must work collaboratively with all departments within the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ensures accurate and timely processing of payments functions.
• Collaborates with peers and leaders effectively.
• Demonstrates a willingness to change processes and technological capabilities.
• Learns new systems and processing in order to streamline and scale work.
• Performs work within customer service level expectations and key vendor processing timelines.
• Performs daily work as defined with accuracy.
• Performs transactions within associated compliance requirements.
• Analyzes transactional risk and reasonableness in accordance with bank guidelines.
• Performs balancing duties to ensure that systems are in balance and exceptions are cleared.

OTHER REQUIREMENTS:

• Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing.
• You will also be expected to complete all assigned compliance training in a timely manner.
• Professional demeanor in appearance, interpersonal relations, work ethic and attitude.
• Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions-oriented manner.
• Ability to interact effectively within a team and with customers they service.
• Demonstrated ability to manage priorities and meet critical deadlines as defined.
• Strong organizational and prioritization skills.
• Team player with a positive outlook.
• Proficient with Microsoft Office Products including Outlook, Word and Excel.
• Ability to understand and utilize banking industry technology.
• High school diploma or general education degree (GED) required.
• Experience in banking or other financial institution preferred.