Payments and Account Services Supervisor, Full-time, Onsite
Kelly Community FCU
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Benefits offered by this job
Job summary
Kelly Community FCU is seeking a Payments & Account Services Supervisor to lead the payments and account services team onsite in Tyler, TX. This role demands strategic leadership, accountability, and the ability to drive growth across debit and credit card portfolios while ensuring a superior member experience.
You will manage performance, develop the team, and maintain strong controls and audit readiness. Prior supervisory experience in banking or credit unions and a high school diploma are
Qualifications
- Two to Five years of supervisory experience in credit union/banking or similar operations team management.
- A high school degree or GED is required.
- Strong leadership, coaching, communication and performance management skills are essential.
Responsibilities
- Lead and grow debit and credit card portfolios to meet revenue targets.
- Oversee performance, growth, and operations of payments and account services.
- Ensure compliance, controls, and audit readiness with minimal findings.
- Develop and improve processes to increase efficiency and risk management.
- Monitor KPIs and drive measurable results across the department.
- Collaborate with leadership to identify growth and service opportunities.
Skills
Education
Job description
Kelly Community FCU Tyler, Texas, United States
Position Summary for Full-Time, Onsite Payments and Account Services Supervisor: We're Growing our Team!
This role is built for people who perform under pressure—not those who back away from it. We’re looking for a relentless goal achiever who thrives on urgency, embraces tight timelines, and takes decisive action when it matters most. You’ll face challenging customer situations, competing priorities, and moments that require confidence, sound judgment, and composure. The right talent doesn’t wait for problems to solve themselves—they take ownership, make the call, and drive results. If you’re competitive, accountable, conscientious, and motivated by achieving measurable goals while delivering a strong customer experience, this is an opportunity to make an impact.
Join our team! We are an EOS®-driven organization that believes great teams thrive on clarity, accountability, and execution. Our teams work from clear priorities, measurable goals, and defined expectations—so everyone knows what winning looks like and how their work contributes to our success. We value talented people who take ownership, solve problems, embrace accountability, and continuously raise the bar. If you are energized by meaningful challenges, measurable results, and a team committed to getting better every day, you’ll find an environment built to help you succeed and grow.
You’ll have an opportunity to make a lasting impact on our organization, our members, and the team you lead as the Payment & Account Services Supervisor . We are looking for a driven, strategic, and accountable leader who understands that exceptional results begin with exceptional leadership.
Compensation and Position Classification for Payments & Account Services Supervisor: Full-time benefits eligible, Exempt (Salary), $50,000 - $57,000/year, DOE, p aid Bi-weekly .
Employee Benefits
- Health, 3 plan options with BC/BS – one plan fully paid for employee
- Dental, Vision, Short- and Long-term disability, Basic Life/AD&D, and Voluntary Life/AD&D
- Supplemental Accident and Critical Illness Insurance
- 401K with Employer Match – employee fully vested on Day One!
- Paid Leaves** include Vacation, Sick, Bereavement, Jury Duty, Volunteer (*Not eligible during initial 90 day hiring period)
- Plus 11 paid Holidays annually!
- Casual work attire environment!
Lead. Develop. Deliver Results. As the Payments & Account Services Supervisor, you will oversee the performance, growth, and operational success of our payment and account services functions. You will play a key role in driving growth across our debit and credit card portfolios while ensuring a seamless member experience, strong financial performance, and operational integrity.
Payments & Account Services Supervisor Key Responsibilities include:
- Lead and grow debit and credit card portfolios while achieving revenue and performance goals. Grow cards (both debit and credit) with activity to at least $580K as of Dec 31, 2026.
- Manage the net income associated with debit and credit cards to be more than $356K, Expenses are under $622K, and Income is greater than $978K
- Manage and oversee the IRA portfolio with accuracy and attention to detail; zero errors or expenses to the credit union.
- Ensure operational excellence through strong controls, compliance, and audit readiness. Maintain no more than two total finding on all audits and exams pertaining to the department.
- Develop, implement, and improve processes that increase efficiency, consistency, and risk management.
- Monitor key performance indicators and drive measurable results across the department.
- Collaborate with leadership to identify opportunities for growth and service enhancement.
Success in this role is not just about processes—it is about people. You will retain top talent and grow the team while creating a culture built on accountability, performance, and continuous improvement. You will provide clear expectations, consistent coaching, meaningful feedback, and timely performance management.
The ideal candidate is comfortable celebrating success, addressing challenges directly, and helping employees reach their full potential.
- Consistently achieving portfolio growth and financial performance goals.
- Building a team that meets and exceeds measurable objectives.
- Maintaining exceptional compliance standards and audit results.
- Creating efficient systems that reduce risk and improve performance.
- Establishing a culture where accountability, ownership, and continuous development are expected and embraced.
- Proven leadership experience with a track record of developing successful teams.
- Ability to provide quick decisions while being conscientious and direct
- Act with a sense of urgency and handle short deadlines
- Possess an understanding of payment services, card programs, financial operations, or related banking/credit union functions.
- Exceptional coaching, communication, and performance management skills.
- Ability to balance strategic thinking with hands-on execution
- Ability to recognize and overcome obstacles and welcome conflicts with ease
- Possess strong analytical, organizational, and problem-solving abilities.
- A results driven outcomes mindset with a commitment to accountability and continuous improvement.
- Two to Five years of supervisory experience in credit union/banking or similar operations team management, such as credit/debit card disputes, ACH, EFT, etc.
- A high school degree or GED is required.
Why the Payments & Account Services Supervisor Role Matters: We believe great leaders create great workplaces. Here, you'll have the opportunity to influence strategy, develop talented professionals, drive meaningful growth, and contribute to an organization committed to excellence. If you are a leader who takes ownership, develops strong teams, and is energized by achieving measurable results, we encourage you to apply.
Onsite in our Tyler, TX Administration Office. Work hours 45+ weekly, Monday - Friday availability 7:45 AM to 6 PM, plus occasional weekends when business needs require.
Please review the following attachments before proceeding with your application:
- Payments & Account Services Supervisor Job Description
- Summary of Your Rights Under the Fair Credit Reporting Act
- Kelly Community Federal Credit Union Selection Process
The following is our typical selection process and timeline. Please keep in mind, this timeline and process may vary from position to position.
- Initial Application Screening (within 2 business days of application)
- Phone Screening (within 2 business days of screening)
- Profile Assessment (within 3 business days of passed phone screening)
- 1st Interview (Approximately 3-5 business days or dependent on number of applicants; please refer to job posting for any scheduled dates)
- Follow-up interview (within 2 business days. Dependent on position and number of applicants; not required in all processes)
*Varies by position’s skills requirements
Typical time to hire if the candidate passes all processes: 21 days to hire
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