Payments Analytics Analyst - GenAI Insights & Dashboards

JPMorgan Chase & Co.; Plano (TX); On-site; USD 85,000 - 125,000; Full time

Job summary

JPMorgan Chase & Co. in Plano, TX seeks a Data Analyst in SMB Payments to elevate analytics, strengthen reporting, and design AI-augmented analytics that illuminate partner and merchant behavior and outcomes.

You will identify key metrics, build durable reporting, and conduct analyses to inform business strategies, collaborating with Product, Sales, Marketing, Account Management, and Risk to drive upsell and cross-sell initiatives while applying GenAI thoughtfully to unlock insights from

Qualifications

• 5+ years of experience in analytics delivering business-critical insights and reporting.
• Fluency in SQL and Python for analysis, automation, and reproducible analytics.
• Experience building dashboards and visualizations (Tableau or BI tools).
• Knowledge of AI/LLM concepts and practical use cases.
• Strong collaboration across Product, Sales, Marketing, Risk.

Responsibilities

• Identify, define, and maintain core SMB Payments performance metrics; build scorecards/dashboards and recurring reporting for stakeholders.
• Perform deep-dive analyses to surface trends, drivers, and root causes; translate findings into clear narratives and recommended actions.
• Build scalable datasets and self-service analytics assets with clear documentation (metric definitions, assumptions, and data lineage).
• Partner with Product and commercial teams to size opportunities, monitor funnel performance, and measure outcomes of upsell/cross-sell initiatives.
• Apply LLMs and modern AI techniques to augment analytics workflows and reduce time-to-insight.
• Help design and run LLM evaluation and monitoring and contribute to improving prompts, retrieval approaches, and end-to-end performance.
• Use critical thinking and advanced analytics to diagnose underperforming models/pipelines, data issues, drift, and prompt Failures.
• Collaborate with partners across Product, Engineering, Data, and Risk to ensure AI-enabled solutions are secure, compliant, auditable, and reliable in production.

Skills

5+ years analytics experience

Cross-functional collaboration

Data storytelling

Education

Bachelor’s degree in CS/Statistics/Economics/Mathematics/Engineering

Tools

SQL

Python

Tableau/BI tools

Job description

JPMorgan Chase & Co. in Plano, TX seeks a Data Analyst in SMB Payments to elevate analytics, strengthen reporting, and design AI-augmented analytics that illuminate partner and merchant behavior and outcomes.

You will identify key metrics, build durable reporting, and conduct analyses to inform business strategies, collaborating with Product, Sales, Marketing, Account Management, and Risk to drive upsell and cross-sell initiatives while applying GenAI thoughtfully to unlock insights from