Payments & Accounts Specialist

1611 Ally Bank; Jacksonville (FL); On-site; USD 48,000 - 54,000; Full time

Benefits offered by this job

Time off and holidays

401K with company contributions

Tuition reimbursement

Employee stock purchase plan

Health, dental and vision insurance

Job summary

Ally Financial, Jacksonville-based, seeks entry-level customer service professionals to support loan accounts and inquiries. You will handle payments research, document analysis, and account revisions, delivering a low-effort, high-quality experience to consumers, dealers, and peers.

You’ll join a team focused on compliance, accuracy, and customer satisfaction, with clear paths for growth, comprehensive benefits, and a flexible work schedule aligned to role requirements.

Qualifications

• 0+ years of experience
• High school Diploma or GED equivalent
• Bachelor's degree in business or related may be used as a proxy for experience
• Prior experience in customer service, financial services or similar industry preferred
• Proficient verbal communication skills; fast and correct typing and the ability to create grammatically correct responses/comments without spelling errors
• Sound knowledge and application of business telephone etiquette
• Ability to quickly recognize signals of a disgruntled customer, diffuse situation, respond calmly, and recover customer loyalty
• Possesses sound judgment and analytical abilities, develop logical solutions, manage difficult customer situations, respond promptly and solicit feedback
• Above average computer knowledge and technical skills; CRM solutions, Excel, Outlook, databases, web-based applications, and workflow tools
• Strong attention to detail and ability to analyze account level data/information
• Demonstrates initiative and accountability

Responsibilities

• Meet or exceed operational and customer-experience metrics
• Provide personalized customer service with rapport and a positive attitude
• Ensure processes are thorough, accurate and compliant
• Accurately update systems with status details
• Aim for first contact resolution and foster low-effort customer experiences
• Maintain confidentiality and support training and departmental projects

Skills

Verbal communication

Typing speed/accuracy

Phone etiquette

Customer service

Analytical thinking

CRM familiarity

Microsoft Excel

Microsoft Outlook

Attention to detail

Education

Bachelor's degree in business or related

High school Diploma or GED

Tools

CRM solutions

Microsoft Excel

Microsoft Outlook

Databases navigation

Job description

Ally Financial, Jacksonville-based, seeks entry-level customer service professionals to support loan accounts and inquiries. You will handle payments research, document analysis, and account revisions, delivering a low-effort, high-quality experience to consumers, dealers, and peers.

You’ll join a team focused on compliance, accuracy, and customer satisfaction, with clear paths for growth, comprehensive benefits, and a flexible work schedule aligned to role requirements.