Payment Systems Analyst

Apex Systems; Canton (MA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401K with company match

ESPP (Employee Stock Purchase Program)

Health Savings Account (HSA)

Employee Assistance Program (EAP)

Corporate discount program

Certification discounts

Job summary

Everforth Apex is seeking a Payment Systems Analyst to support and optimize enterprise payment solutions across a multi-location environment. You will troubleshoot payment hardware and software, support integrations, and collaborate with processors, vendors, product teams, and operations to drive reliable transaction experiences.

Strong technical troubleshooting, data analysis, and documentation skills are essential, as is a track record of cross‑functional collaboration.

Qualifications

• 3+ years supporting payment hardware and software.
• Experience with cross-functional teams.
• Experience in hospitality, restaurant, retail, or payment processing.

Responsibilities

• Support, maintain, and improve payment hardware and software across a distributed environment.
• Assist with configuration, deployment, and ongoing support of payment devices and technologies.
• Investigate issues via log analysis, data review, and vendor collaboration.
• Collaborate with processors, vendors, product teams, and operations to improve performance.
• Translate technical concepts for non-technical stakeholders.
• Create and enhance technical documentation and knowledge base content.
• Support integrations with POS, web, and mobile payment apps.
• Participate in testing activities including application and integration testing.
• Monitor stability and manage escalations during pilots and production.
• Coordinate with cross-functional teams to ensure service continuity.
• Communicate project status and risks to leadership and stakeholders.
• Leverage AI tools and emerging tech to improve support and processes.

Skills

Analytical skills

Communication skills

Problem solving

Technical troubleshooting

Documentation

Tools

Verifone terminals

VHQ

Payment processors (Fiserv)

Azure cloud familiarity

Job description

Payment Systems Analyst

This role offers the opportunity to work at the intersection of payments, operations, and technology while supporting mission‑critical customer transaction experiences.

Overview

We are seeking a highly motivated Payment Systems Analyst to support and enhance enterprise payment solutions across a large, multi‑location environment. This role is responsible for troubleshooting payment hardware and software, supporting payment integrations, collaborating with cross‑functional teams, and driving operational excellence through problem‑solving, documentation, and continuous improvement initiatives.

The ideal candidate will possess strong technical troubleshooting capabilities, experience within the hospitality or payments industry, and a passion for delivering reliable payment experiences. This position will also leverage modern AI tools and emerging technologies to improve efficiency, documentation, and support processes.

Key Responsibilities

• Support, maintain, and improve payment hardware and software solutions across a distributed operating environment.
• Assist with the configuration, deployment, implementation, and ongoing support of payment devices and related technologies.
• Investigate technical issues through log analysis, dataset review, vendor collaboration, and root cause analysis.
• Partner with payment processors, vendors, product teams, and operational stakeholders to resolve issues and improve system performance.
• Serve as a liaison between technical and non‑technical teams, effectively communicating complex concepts to various audiences.
• Create, maintain, and enhance technical documentation, support procedures, troubleshooting guides, and knowledge base content.
• Support integration initiatives involving payment solutions, point‑of‑sale (POS) systems, web applications, and mobile platforms.
• Assist with testing activities, including application, integration, and performance testing efforts.
• Monitor solution stability and support escalations during pilot programs, implementations, and production operations.
• Work closely with cross‑functional teams to ensure continuity of service and timely issue resolution.
• Communicate project status, risks, action items, and operational updates to leadership and stakeholders.
• Contribute to process improvement initiatives through the use of AI‑powered tools and emerging technologies.
• Manage multiple priorities and projects in a fast‑paced, dynamic environment while maintaining strong attention to detail.

Required Qualifications

• 3+ years of experience supporting payment hardware and software solutions.
• 2+ years of experience working with cross‑functional business and technical teams.
• Experience within the hospitality, restaurant, retail, or payment processing industry.
• Strong analytical and problem‑solving skills, including:
  • Root cause analysis
  • Trend identification
  • Data analysis and interpretation
  • Issue resolution and escalation management
• Experience reviewing system logs, troubleshooting technical issues, and coordinating with vendors to implement fixes.
• Understanding of payment processing workflows and credit card tokenization processes.
• Strong verbal and written communication skills with the ability to explain technical concepts to non‑technical stakeholders.
• Demonstrated ownership, accountability, and ability to independently drive issues through resolution.
• Proven ability to manage multiple initiatives simultaneously while adapting to changing priorities.
• Experience supporting enterprise applications, infrastructure, or databases associated with operational technologies.
• Client‑focused mindset with the ability to collaborate effectively with both internal and external partners.
• Experience utilizing or supporting AI tools and technologies as part of daily operations and process improvement efforts.

Preferred Qualifications

• Experience working with Verifone payment terminals and related tools, including VHQ.
• Experience working with payment processors such as Fiserv.
• Technical knowledge of payment integrations with:
  • Point‑of‑Sale (POS) systems
  • Web applications
  • Mobile applications
• Familiarity with cloud platforms, particularly Microsoft Azure.
• Understanding of payment instruments, including debit and credit card processing rules and regulations.
• Experience supporting large‑scale application, infrastructure, or technology deployments.
• Experience collaborating on innovation, revenue growth, or emerging technology initiatives.
• Working knowledge of application testing methodologies, integration testing, and performance monitoring.

Key Competencies

• Technical Troubleshooting
• Root Cause Analysis
• Payment Systems Support
• Vendor Management
• Cross‑Functional Collaboration
• Process Documentation
• Integration Support
• AI & Emerging Technologies
• Communication & Stakeholder Management
• Adaptability & Continuous Improvement

What Success Looks Like

• Rapidly resolve payment‑related issues while minimizing operational disruption.
• Build strong relationships with business partners, vendors, and technical teams.
• Deliver high‑quality documentation and support resources.
• Improve payment system reliability, scalability, and operational efficiency.
• Leverage AI and automation opportunities to enhance support, troubleshooting, and documentation processes.

Everforth Apex is a world‑class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on‑demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804‑523‑8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine‑Readable Files on behalf of Everforth Apex Systems.

4400 Cox Road Suite 200 Glen Allen, Virginia 23060