Payment Support Specialist — Tech Client Advocate

Payarc; Greenwich (CT); On-site; USD 45,000 - 60,000; Full time

Job summary

Payarc in Greenwich, CT is seeking a capable Technical Support Specialist to deliver exceptional service to partners and merchant clients. You will troubleshoot payment processing issues, assist with transactions, and communicate clearly to resolve inquiries across phone, email, and chat.

The ideal candidate has at least 6 months of relevant experience, proficiency with Microsoft Word/Excel, and a willingness to work with Spanish-speaking clients.

Qualifications

• 6+ months of relevant experience.
• Spanish speaking preferred.
• Proficient in Microsoft Word/Excel.

Responsibilities

• Independently assist merchants and partners with payment-related inquiries, technical issues, and account support needs, including transaction processing, authorizations, batching, settlement, and deposits.
• Configure and support payment solutions, including payment terminals, online payment methods, and related integrations.
• Provide professional and knowledgeable customer service to clients through phone, email and chat interactions.
• Collaborate with internal teams to investigate, escalat**e**, and resolve complex technical issues.
• Develop a strong understanding of company processes and departmental functions to effectively support client needs.
• Demonstrate initiative, strong problem-solving skills, and the ability to work independently while contributing to a team environment.

Skills

Extremely detail oriented

Ability to multi-task

Good interpersonal skills

Strong communication skills

Strong relationship building skills

Influencing skills

Build solutions/problem solver

Education

High School Degree

College degree preferred

Job description

Payarc in Greenwich, CT is seeking a capable Technical Support Specialist to deliver exceptional service to partners and merchant clients. You will troubleshoot payment processing issues, assist with transactions, and communicate clearly to resolve inquiries across phone, email, and chat.

The ideal candidate has at least 6 months of relevant experience, proficiency with Microsoft Word/Excel, and a willingness to work with Spanish-speaking clients.