Payment Strategy & Analytics Specialist

QVC; West Chester (Chester County); Hybrid; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Payment Strategy & Analytics Specialist to drive customer loyalty through data-driven insights. In this hybrid-remote role, you will analyze performance trends and develop marketing strategies that enhance customer experiences. Your contributions will directly impact the Private Label Credit Card program, ensuring that every customer interaction is optimized for success. Join a dynamic team that values innovation and creativity, where your analytical skills will shine and help shape the future of shopping experiences for millions.

Benefits

Health Benefits

401(k)

Paid Time Off

Tuition Reimbursement

Qualifications

• 3+ years in Acquisition and Lifecycle marketing.
• Experience in deriving insights from data analysis.

Responsibilities

• Support strategies for customer loyalty through analytics.
• Monitor trends in PLCC programs to optimize sales.

Skills

Acquisition Marketing

Lifecycle Marketing

Data Analysis

Consumer Insights

Performance Reporting

Education

Bachelor's Degree in Marketing or related field

Tools

Data Analytics Tools

CRM Software

Job description

Join to apply for the Payment Strategy & Analytics Specialist role at QVC

Thank you for your interest in joining our team! QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC, HSN, Ballard Designs, Frontgate, Garnet Hill, and Grandin Road. We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs.

QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites, and TV channels, making every screen a doorway to discovery, delight, and community.

The Opportunity

• Reporting to the Sr. Manager of Payment Strategy & Operations (Q/H), you will complete the QCard and HSN Card payment strategy roadmap and provide performance insights based on historical and predictive analytics from internal and external sources. You will support strategies for long-term customer loyalty to the QVC Group through acquisition, growth, and retention. The role will have a direct impact on our Private Label Credit Card (PLCC).
• This position is hybrid-remote (4-6 times a month in our West Chester, PA office).

Who We Are

QVC Group combines shopping and entertainment to curate products, experiences, conversations, and communities for millions of highly discerning shoppers. The retailer reaches more than 200 million homes worldwide via 14 television channels, available on cable/satellite TV, free over-the-air TV, and digital livestreaming TV. The retailer also reaches millions of customers via its QVC+ and HSN+ streaming experience, websites, mobile apps, social pages, print catalogs, and in-store destinations.

Your Impact

• Provide reporting, insights, and trend analysis to internal and external partners to identify performance trends and improvement opportunities within each PLCC program to guide cardholder acquisition, increase existing customer spend, and reactivate lapsed customers for QVC and HSN brands.
• Develop analytics to support fact-based business cases and recommendations for marketing campaigns and projects, utilizing data from internal reports and partners such as Data Science, Consumer Insights, Planning, and Synchrony Bank.
• Identify and recommend creative solutions to address PLCC performance gaps.
• Monitor trends in PLCC programs/campaigns across channels (conversion, customer journey flows, errors, friction points, complaints) to ensure sales and ROI are optimized.
• Implement ad-hoc projects like improving data source efficiencies between QVC/HSN and Synchrony.

What You Bring

• 3+ years supporting Acquisition and Lifecycle marketing (mass and targeted marketing).
• 3+ years deriving insights from research and analysis.
• 3+ years developing plans/roadmaps for Finance or Marketing leadership.
• Experience in retail/consumer goods environments.
• Experience in consumer insights functions.

Note: Remote work is not permitted in NYC at this time.

If you enjoy creating experiences and delighting customers, you’ll love it here. We offer a comprehensive Total Rewards package, including competitive pay, health benefits, 401(k), paid time off, tuition reimbursement, and more. Join us for ambitious projects, fast-moving careers, and a culture of inclusion and belonging.

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