Payment Specialist

Funnelfox; United States; Remote; USD 140,000 - 200,000; Full time

Benefits offered by this job

Flexible remote work

Health insurance

High ownership & impact

Job summary

FunnelFox is seeking a senior payments expert to help subscription apps optimize every payment. You’ll lead client calls, review data, and translate findings into actionable improvements that boost revenue. This is a client-facing role where your audits, playbooks and training will raise the team’s payment know-how.

You’ll shape how FunnelFox works with payments, and you’ll work with a global client base, using AI tools and a data-driven approach to prevent fraud and maximize approval rates.

Qualifications

• 3–5 years hands-on payments experience in a product company with subscriptions.
• Experience with several payment providers or a payment orchestrator.
• Deep understanding of what drives card approval rates: 3DS, anti-fraud, chargebacks and provider risk policies.
• Strong analytics: ability to break problems down numerically and show revenue impact.
• Hands-on data skills: SQL over transaction logs and provider exports.
• AI-native approach to work, with validation against data.
• Preference for automation over manual work (scripts, dashboards, agents).
• Technical mindset: comfortable with APIs, webhooks, logs and integrations.
• Confidence in client-facing work: lead calls and explain topics clearly.
• Strong spoken and written English, working with global clients.

Responsibilities

• Run payment audits for clients across providers, countries, BINs, methods and paywall versions.
• Turn findings into clear recommendations; walk clients through changes and verify live impact.
• Proactively review new clients’ payments in early weeks and spot issues.
• Assist clients in selecting and setting up payment providers, orchestration and local methods.
• Keep fraud and chargebacks under control and navigate provider restrictions.
• Train Solutions and Customer Success teams; build organizational expertise.
• Write playbooks, guides and best practices; automate recurring checks/reports.
• Contribute to onboarding, provider integrations, and billing investigations.

Skills

Payments experience

Payment providers

Card approval rates

Analytics

SQL

AI & data tools

Automation

APIs & webhooks

Client-facing

English proficiency

Tools

SQL

LLMs

Dashboards

Job description

About FunnelFox

FunnelFox is a complete growth solution for subscription apps. With visibility across 1,000+ apps and $2B in processed revenue, our growth agent shows you how to get your next 10x, and our platform gives you everything to make it happen: AI-built web2app funnels, analytics, A/B testing and our own payments infrastructure.

About the team

The Solutions team helps subscription apps set up payment providers, launch their web funnels and solve billing issues. Clients rely on us as their payments experts, and our goal is to make sure every client’s payment setup brings them as much revenue as possible.

Why we’re hiring

Payments is one of the fastest-growing parts of FunnelFox. Every new client brings its own mix of markets, payment providers and risks, so no two setups are the same.

We’re looking for a senior payments expert who enjoys solving exactly these puzzles. You’ll look at a client’s numbers after launch and see what nobody has noticed yet, and then help the client earn more from every payment. This is a client-facing role: you’ll lead calls with clients, walk them through your findings and help them put your recommendations into practice.

You’ll also shape how FunnelFox works with payments. Your audits, playbooks and training will turn your expertise into something the whole team can use, so proactive optimization becomes the standard for every client. We expect you to come in and tell us what we’re missing.

What you’ll do

• Run payment audits for clients: break approval rate, fraud and dispute rates down by provider, country, BIN, payment method and paywall version to identify the key drivers behind performance changes.
• Turn findings into clear recommendations, walk clients through them on calls and follow through until the change is live and the effect is measured.
• Optimize proactively: review new clients’ payments in the first weeks after launch and spot problems before the client does.
• Help clients choose and set up the right payment providers, orchestration and local payment methods for their markets.
• Keep fraud and chargebacks under control, and help clients prevent and handle provider restrictions.
• Build the team’s expertise: train Solutions and Customer Success, and consult on complex cases.
• Write playbooks, guides and best practices, and automate recurring checks and reports, so payment optimization becomes a repeatable process.
• Pitch in on client onboarding, provider integrations and billing investigations when the team needs an extra pair of hands.

You’ll be a great fit if you have

• 3–5 years of hands‑on payments experience in a product company with subscriptions: mobile apps, web2app, SaaS or digital products. Medium‑to‑large companies are a plus.
• Experience with several payment providers or a payment orchestrator, including launching new providers and local payment methods.
• Deep understanding of what drives card approval rates: 3DS, anti‑fraud, chargebacks and provider risk policies. You know how to prevent and handle account restrictions while staying fully compliant.
• Strong analytics: you break a problem down into numbers, calculate it yourself and don’t trust the first answer. You can show the revenue impact of your work.
• Hands‑on data skills: you can work with raw data on your own (SQL over transaction logs and provider exports), and you can also work through Data Engineering and BA: you know which data to ask for, write a clear request and check what comes back.
• An AI‑native way of working: you use LLMs and agents every day for SQL, analysis and writing, but you know where they go wrong (made‑up numbers, wrong joins, double counting, confident but wrong conclusions), so you check their output against the data and correct it.
• A preference for automation over manual work: if a check or report has to be done twice, you turn it into a script, a scheduled query, a dashboard or an agent instead of repeating it by hand.
• A technical mindset: you’re not afraid of APIs, webhooks, logs and integrations.
• Confidence in client‑facing work: you lead calls, explain complex payment topics simply, handle difficult conversations and get clients to act on your advice.
• Strong spoken and written English: you’ll work with clients and colleagues around the world.

Nice to have

• Experience at a payment orchestrator or payment provider, for example as an account manager or payments consultant.
• Experience working with products that have complex payment infrastructure and high payment processing volumes.
• Experience negotiating fees and contracts with payment providers.
• Experience building playbooks or training others.

What you may expect from working with us:

• Flexible remote work: Work from anywhere with a schedule that fits your life. Our core team operates in Europe, and we welcome candidates worldwide using Deel.com.
• High ownership and real impact: You’ll actively influence product and technical decisions, not just execute predefined tasks.
• Fast-moving startup environment: We value speed, autonomy, and practical problem‑solving over rigid corporate processes.
• Direct communication: We keep things simple and transparent, ensuring you focus on what matters most — getting things done.
• Professional Support: We provide a monthly budget that you can allocate based on your personal and professional priorities — including language learning, professional development, mental health support, sports, or health insurance.