Payment Specialist

Altru Health System; United States; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health plan

401(k) retirement plan

Dental plan

Vision plan

Life and disability insurance

Education assistance

Paid time off (PTO)

Job summary

Altru Health System in Grand Forks, ND seeks a Payment Specialist to process payments, deposits, and electronic remittance files daily, working with AR staff to resolve customer issues. This is a hybrid onsite/remote role focusing on cash management and compliance within a healthcare setting.

You will post receipts to the patient accounting system, balance cash, checks, wires and credit cards, and coordinate split postings with Business Office colleagues.

Qualifications

• Experience with cash handling and receipts.
• Ability to post and balance various payment types.
• Strong communication with staff across departments.

Responsibilities

• Assist customers with receipts and account information.
• Use credit card systems to authorize, post, and balance payments.
• Reconcile deposits and coordinate with cash management staff.
• Post receipts to patient accounting, balancing cash, checks, wire, and cards.
• Coordinate split posting with Business Office and Accounting teams.
• Analyze denials and document zero payments for follow-up.
• Interpret EOB data into patient accounting notes.
• Handle electronic remittance downloads/uploads and ensure proper posting.
• Review insurance payments and adjustments for contract compliance.
• Perform additional duties as assigned.

Skills

Customer service

Cash handling

Credit card processing

Accounts receivable

Communication

Tools

Patient accounting software

EOB interpretation

Job description

Summary

The Payment Specialist ensures daily processing of payments, deposits and electronic remittance files. The specialist works closely with staff that are responsible for accounts receivable resolution for our customers. This position is responsible for maintaining compliance and supporting continuous improvement efforts. This is a hybrid role (onsite and remote), located in Grand Forks, North Dakota; subject to change based on organizational needs.

Responsibilities

• Assists customers who are making payments by completing accurate written receipts, providing correct change, and providing correct account information in a manner consistent with Altru Health System’s Customer Service Standards.
• Learns and utilizes current credit card approval systems to ensure proper processing of authorizations, posting and balancing of credit card payments.
• Reconciles and prepares deposit, communicating accurately and effectively with other staff/departments involved in the cash management process.
• Posts assigned receipts manually into appropriate patient accounting system, balancing posting to cash, checks, wire, and credit card totals.
• Coordinates and communicates split payment posting with other Business Office and Accounting staff to ensure accurate and timely posting.
• Posts zero payments to appropriate accounts, analyzes the reasons for denials and passes information to appropriate denial/follow-up areas.
• Interprets and documents payment, adjustment, and denial information from Explanations of Benefits into appropriate patient accounting notes.
• Completes downloads and uploads of assigned electronic remittance files into appropriate patient accounting system, analyzing and editing data to ensure proper posting and balancing of payments and/or adjustments.
• Analyzes insurance payments and adjustments to verify they are made according to our insurance contracts and to identify possible incorrect payments/discounts.
• Performs other duties as assigned or needed to meet the needs of the department/organization.

Language Requirements

This position requires proficiency in reading, writing, and speaking English to ensure effective communication in the workplace and with patients, families, and team members.

Physical Demands

• Sit: Frequently (34-66%)
• Stand: Occasionally (5-33%)
• Walk: Occasionally (5-33%)
• Stoop/Bend: Occasionally (5-33%)
• Reach: Frequently (34-66%)
• Crawl: Not Applicable
• Squat/Crouch/Kneel: Occasionally (5-33%)
• Twist: Occasionally (5-33%)
• Handle/Finger/Feel: Continuously (67-100%)
• See: Continuously (67-100%)
• Hear: Continuously (67-100%)

Weight Demands

• Lift – Floor to Waist Level: Sedentary (<10 pounds)
• Carry: Sedentary (<10 pounds)
• Push/Pull: Sedentary (<10 pounds)
• Slide/Transfer: Not Applicable

Working Conditions

• Indoor: Continuously (67-100%)
• Outdoor: Not Applicable
• Extreme Temperature: Not Applicable

Driving Requirements

• Professional Drivers: Persons who drive as their main responsibility OR transport passengers or hazardous materials.
• Frequent Drivers: Persons whose main responsibility is not driving, but drive daily or almost daily.
• Occasional Drivers: Persons who drive from once per month to as frequently as once per week.
• Infrequent Drivers: Persons who are generally not expected to drive.

Driving Requirement for this position: Infrequent Driver.

Benefits

• Health plan
• 401(k) retirement plan
• Dental plan
• Vision plan
• Life and disability insurance
• Education assistance
• Paid time off (PTO)

Equal Opportunity Employer

Altru is an Equal Opportunity Employer. Altru provides reasonable accommodations to individuals with disabilities to increase opportunities and eliminate barriers to employment. For reasonable accommodation information, contact Altru’s Human Resources Department at [e-mail] or 701.780.5107. Altru participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.