Payment Specialist

Altru Health System; Grand Forks (ND); On-site; USD 23,419 - 34,440; Full time

Benefits offered by this job

Health plan

401(k) retirement plan

Dental plan

Vision plan

Life insurance

Disability insurance

Education assistance

Paid time off

Job summary

Altru Health System in Grand Forks, ND is seeking a Payment Specialist to ensure daily processing of payments, deposits, and electronic remittance files. You will closely collaborate with staff responsible for accounts receivable resolution and support compliance and continuous improvement efforts.

The role requires proficiency in English, attention to detail in posting and balancing payments, and the ability to work with various remittance systems.

Qualifications

• Proficiency in reading, writing, and speaking English for effective communication.
• Experience with payments, remittance processing, and customer service standards.
• Ability to work with accounts receivable and cash handling processes.

Responsibilities

• Process daily payments and deposits with accuracy and timeliness.
• Handle and post electronic remittances; balance against postings.
• Assist with posting of payments and balancing of cash and credit card totals.

Skills

Customer service

Cash handling

Credit card processing

AR reconciliation

Data entry

English proficiency

Tools

Patient accounting system

Remittance processing software

Job description

Everything we do is underscored by a why — and that why is one another.

Location:

Altru Health System PO Box 6002 Grand Forks, ND 58201 Pay Range: $17.07 - $25.60

Summary:

The Payment Specialist ensures daily processing of payments, deposits and electronic remittance files. The specialist works closely with staff that are responsible for accounts receivable resolution for our customers. This position is responsible for maintaining compliance and supporting continuous improvement efforts.

Essential Job Functions:

• Assists customers who are making payments by completing accurate written receipts, providing correct change, and providing correct account information in a manner consistent with Altru Health System’s Customer Service Standards.
• Learns and utilizes current credit card approval systems to ensure proper processing of authorizations, posting and balancing of credit card payments.
• Reconciles and prepares deposit, communicating accurately and effectively with other staff/departments involved in the cash management process. Posts assigned receipts manually into appropriate patient accounting system, balancing posting to cash, checks, wire, and credit card totals.
• Coordinates and communicates split payment posting with other Business Office and Accounting staff to ensure accurate and timely posting.
• Posts zero payments to appropriate accounts, analyzes the reasons for denials and passes information to appropriate denial/follow-up areas. Interprets and documents payment, adjustment, and denial information from Explanations of Benefits into appropriate patient accounting notes.
• Completes downloads and uploads of assigned electronic remittance files into appropriate patient accounting system, analyzing and editing data to ensure proper posting and balancing of payments and/or adjustments.
• Analyzes insurance payments and adjustments to verify they are made according to our insurance contracts and to identify possible incorrect payments/discounts.
• Performs other duties as assigned or needed to meet the needs of the department/organization.

Language Requirements:

This position requires proficiency in reading, writing, and speaking English to ensure effective communication in the workplace and with patients, families, and team members.

Physical Demands:

• Sit: Frequently (34-66%)
• Stand: Occasionally (5-33%)
• Walk: Occasionally (5-33%)
• Stoop/Bend: Occasionally (5-33%)
• Reach: Frequently (34-66%)
• Crawl: Not Applicable
• Squat/Crouch/Kneel: Occasionally (5-33%)
• Twist: Occasionally (5-33%)
• Handle/Finger/Feel: Continuously (67-100%)
• See: Continuously (67-100%)
• Hear: Continuously (67-100%)

Weight Demands:

• Lift - Floor to Waist Level: Sedentary (<10 pounds)
• Carry: Sedentary (<10 pounds)
• Push/Pull: Sedentary (<10 pounds)
• Slide/Transfer: Not Applicable

Working Conditions:

• Indoor: Continuously (67-100%)
• Outdoor: Not Applicable
• Extreme Temperature: Not Applicable

Driving Requirement Definitions:

• Professional Drivers: Persons who drive as their main responsibility OR transport passengers or hazardous materials.
• Frequent Drivers: Persons whose main responsibility is not driving, but drive daily or almost daily.
• Occasional Drivers: Persons who drive from once per month to as frequently as once per week.
• Infrequent Drivers: Persons who are generally not expected to drive.

Driving Requirement for this position:

Infrequent Driver Reference ID: R7682

Altru offers a comprehensive benefits package to its full- and part-time employees. Excellent benefits include a health plan and 401(k) retirement plan. Other benefits include a dental plan, vision plan, life and disability insurance, education assistance, paid time off (PTO)