Payment Processing Specialist Team Lead

Davita Inc.; Pittsburgh (Allegheny County); On-site; USD 55,000 - 75,000; Full time

Job summary

Davita Inc. is seeking a Payment Processing Specialist Team Lead in Pittsburgh, responsible for managing tax payments and ensuring the accuracy of billing processes. The successful candidate will have strong organizational skills and a client-focused attitude, contributing to a supportive team environment, with opportunities for career growth.

Benefits

Comprehensive benefits package, including a 401K match

Hybrid work environment

Qualifications

• 2-3 years of experience in an accounting related role.
• 2-3 years of audit experience.
• 2-3 years of customer service experience.

Responsibilities

• Oversees the comprehensive customer tax payment process.
• Completes regular audits of processed tax payments.
• Directly processes special tax payments in collaboration with vendors.

Skills

Customer Service

Administrative Skills

Computer Literacy

Multitasking

Attention to Detail

Education

GED/High School Diploma

Associate's or Bachelor's degree

Tools

MS Office

Job description

Aires (www.aires.com) has been providing best-in-class relocation management services for over 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations.

We Have...

• An award-winning technology platform, built in-house, that aligns with the future state of Global Mobility


• A strong Aires brand consistently ranked among the mobility industry's highest annual customer-satisfaction scores and a client retention rate of over 98%


• A high internal promotion rate and long-tenured employees, highlighting our commitment to career growth and development


• A comprehensive benefits package, including a 401K match


• Hybrid work environment

An excellent career opportunity is currently available for a Payment Processing Specialist Team Lead reporting to the Aires Pittsburgh, PA office.

As a Payment Processing Specialist Team Lead, you will play a pivotal role in overseeing the smooth and efficient execution of payments across various departments while delivering exceptional support to our clients. Your strong organizational skills, self-driven approach, and ability to multitask in a fast-paced environment will be essential to success in this role. With a sharp eye for detail and strong analytical thinking, you will proactively identify opportunities for improvement and ensure that all tasks are completed with accuracy and timeliness. A client-focused attitude is key, as you will be interacting with clients to address their needs and resolve any issues. While previous tax experience is not required, it is considered a plus and would enhance your ability to contribute to the team.

Position Responsibilities:

• Oversees the comprehensive customer tax payment process.


• Completes regular audits of processed tax payments to ensure timely release and accurate customer billing.


• Supports cross-functional collaboration, acts as a first point of contact for escalations, and works with the team to resolve complex tax payment issues.


• Directly processes special tax payments in collaboration with third-party vendors. Coordinates payment for vendor fees related to tax payment processing.


• Researches country specific requirements based on client needs.


• Manages the vetting and setting up of new partners as needed.


• Prepares and reviews periodic reporting to proactively identify and address areas of concern. Provides reporting to senior leadership in critical areas.


• Oversees the billing of customer tax payment processing fees and ensures accuracy of fees billed in alignment with customer contract.


• Supports the implementation of tax payment services in collaboration with the Client Financial Services team.


• Compiles RFP responses and addresses internal inquiries regarding tax payments.


• Develops new processes and solutions that meet customer/agency requirements and ensure accuracy.

Required Qualifications:

• GED/High School Diploma required; Associate's or Bachelor's degree preferred


• 2-3 years of experience in an accounting related role


• 2-3 years of audit experience


• 2-3 years of customer service experience

Additional Qualifications:

• Excellent customer service and administrative skills


• Computer literacy with MS Office products, and ability to grasp proprietary software


• Demonstrated ability to manage multiple competing tasks


• Ability to follow policies and procedures


• Can-do attitude


• Genuine desire to help others


• Team oriented mindset, with a strong sense of care and urgency


• Desire to embrace our core values: Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation.

EOE AA M/F/Vet/Disability