Payment Processing Specialist Team Lead

Aires; Pittsburgh (Allegheny County); Hybrid; USD 55,000 - 98,000; Full time

Job summary

Aires is seeking a Payment Processing Specialist Team Lead to oversee payment executions. The ideal candidate will have strong organizational, analytical, and customer service skills, with an eye for detail. This role offers a comprehensive benefits package and growth opportunities, within a hybrid working environment.

Benefits

Comprehensive benefits package including 401K match

Hybrid work environment

Qualifications

• 2-3 years of experience in an accounting related role.
• 2-3 years of audit experience.
• 2-3 years of customer service experience.

Responsibilities

• Oversees the comprehensive customer tax payment process.
• Completes regular audits of processed tax payments.
• Supports cross-functional collaboration and resolves tax payment issues.

Skills

Customer service

Attention to detail

Organizational skills

Analytical thinking

Multitasking

Education

GED/High School Diploma

Associate’s or Bachelor’s degree

Tools

MS Office

Job description

Join to apply for the Payment Processing Specialist Team Lead role at Aires

1 week ago Be among the first 25 applicants

Join to apply for the Payment Processing Specialist Team Lead role at Aires

Aires (www.aires.com) has been providing best-in-class relocation management services for over 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations.

We Have…

• An award-winning technology platform, built in-house, that aligns with the future state of Global Mobility
• A strong Aires brand consistently ranked among the mobility industry's highest annual customer-satisfaction scores and a client retention rate of over 98%
• A high internal promotion rate and long-tenured employees, highlighting our commitment to career growth and development
• A comprehensive benefits package, including a 401K match
• Hybrid work environment
  
  

An excellent career opportunity is currently available for a Payment Processing Specialist Team Lead reporting to the Aires Pittsburgh, PA office.

As a Payment Processing Specialist Team Lead, you will play a pivotal role in overseeing the smooth and efficient execution of payments across various departments while delivering exceptional support to our clients. Your strong organizational skills, self-driven approach, and ability to multitask in a fast-paced environment will be essential to success in this role. With a sharp eye for detail and strong analytical thinking, you will proactively identify opportunities for improvement and ensure that all tasks are completed with accuracy and timeliness. A client-focused attitude is key, as you will be interacting with clients to address their needs and resolve any issues. While previous tax experience is not required, it is considered a plus and would enhance your ability to contribute to the team.

Position Responsibilities

• Oversees the comprehensive customer tax payment process.
• Completes regular audits of processed tax payments to ensure timely release and accurate customer billing.
• Supports cross-functional collaboration, acts as a first point of contact for escalations, and works with the team to resolve complex tax payment issues.
• Directly processes special tax payments in collaboration with third-party vendors. Coordinates payment for vendor fees related to tax payment processing.
• Researches country specific requirements based on client needs.
• Manages the vetting and setting up of new partners as needed.
• Prepares and reviews periodic reporting to proactively identify and address areas of concern. Provides reporting to senior leadership in critical areas.
• Oversees the billing of customer tax payment processing fees and ensures accuracy of fees billed in alignment with customer contract.
• Supports the implementation of tax payment services in collaboration with the Client Financial Services team.
• Compiles RFP responses and addresses internal inquiries regarding tax payments.
• Develops new processes and solutions that meet customer/agency requirements and ensure accuracy.
  
  

Required Qualifications

• GED/High School Diploma required; Associate’s or Bachelor’s degree preferred
• 2-3 years of experience in an accounting related role
• 2-3 years of audit experience
• 2-3 years of customer service experience
  
  

Additional Qualifications

• Excellent customer service and administrative skills
• Computer literacy with MS Office products, and ability to grasp proprietary software
• Demonstrated ability to manage multiple competing tasks
• Ability to follow policies and procedures
• Can-do attitude
• Genuine desire to help others
• Team oriented mindset, with a strong sense of care and urgency
• Desire to embrace our core values: Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation.
  
  

EOE AA M/F/Vet/Disability

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Other

• Industries

  Human Resources Services

Referrals increase your chances of interviewing at Aires by 2x

Sign in to set job alerts for “Processing Specialist” roles.

Intermediate Representative, Client Processing - Disputes Investigations

Client Processing Representative I - Global Payments Investigations

Supervisor Central Processing - Full Time - Evening - West Penn Hospital

Client Processing Representative I - Global Payments Investigations

Central Processing Educator - Full Time - Rotational - AGH

Fall 2025 Co-op - Ansys Discovery Post-processing

Senior Quality Assurance Specialist - Automated Testing / Mainframe

Pittsburgh, PA $55,000.00-$98,000.00 1 month ago

Pittsburgh, PA $50,000.00-$70,000.00 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.