Payment Operations Support Analyst - UAT

Boost Payment Solutions; New York (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, vision and dental insurance

401K with match

PTO

FSA, HSA

Employee recognition program

Employee referral program

Job summary

Boost Payment Solutions is seeking a motivated UAT Analyst to join our Payment Operations Team. As the second UAT support resource, you will assist with day-to-day operations by testing business processes, running QC checks, and supporting UAT for new features, system updates, and production fixes.

You will help ensure our systems work as intended by testing workflows and providing clear feedback to the Payment Operations and IT teams.

Qualifications

• 3+ years in UAT, QA, or operations support.
• Proficient in JIRA and Confluence for issue tracking.
• Experience with test planning, defect tracking, and docs preferred.
• Payments or card processing experience is a plus.

Responsibilities

• Define acceptance criteria for new functionality.
• Write and execute UAT test cases, including edge cases.
• Monitor production data and handle reports.
• Identify and track issues in JIRA.
• Support cross-functional teams through testing to production.
• Build regression test suites and improve testing processes.
• Communicate progress and risks to team leads.

Skills

UAT testing

JIRA & Confluence

Analytical thinking

Tools

JIRA

Confluence

SQL

Job description

Boost Payment Solutions optimizes the use and acceptance of commercial cards through its suite of proprietary technology-enabled solutions. Boost has reinvented how commercial card payments are initiated, accepted, and processed for thousands of companies around the world. As the only fintech acquirer exclusively focused on the B2B marketplace, Boost is making commercial cards a cost effective, scalable, and secure alternative to traditional and cumbersome payment methods. Boost features a global footprint and is headquartered in New York, NY.

Job Title: UAT Analyst (Payment Operations Support)

Job Summary

We are looking for a motivated and detail-oriented UAT Analyst to join our Payment Operations Team. As the second UAT support resource, you will support day-to-day operations by working with production data, running quality control (QC) checks, and assisting with user acceptance testing (UAT) for new features, system updates, and production fixes. You’ll help ensure that our systems work as intended by testing business processes and providing feedback to the Payment Operations and IT teams. You will also support multiple strategic initiatives, including Rules Engine, Funding processes, gateway enhancements, and other Payment Operations-driven projects while helping maintain the stability and quality of our production environment.

This is an excellent opportunity for someone with 3+ years of experience in testing or operational support who is eager to grow their skills in a collaborative, fast-paced environment.

Key Responsibilities

• Define Success/Acceptance Criteria for new functionality, enhancements, and bug fixes, based on business processes and user requirements.
• Write and execute UAT test cases, including edge and exploratory cases, that reflect real-world business processes.
• Support daily operations by monitoring production data & handling routine reporting tasks.
• Perform QC checks on data and processes to ensure accuracy.
• Identify, document, prioritize, and track issues using JIRA, and work with developers and stakeholders to resolve them.
• Work with cross-functional teams to ensure smooth transitions from testing to production.
• Help build and maintain a regression test suite to support future, automated testing.
• Identify potential improvements in workflows and testing processes.
• Communicate progress, test results, and risks clearly and timely to team leads.
• Apply knowledge of data structures, data flows and business process to testing protocols.
• Demonstrate awareness of multiple environments (e.g., Dev, QA, UAT, Prod) and ensure testing occurs in the correct context.
• Prioritize tasks effectively based on urgency, impact, and timelines.
• Support multiple concurrent UAT initiatives across strategic projects, including Rules Engine, Funding processes, internal and external system enhancements.
• Partner closely with the UAT Manager and Business Analyst to review requirements, identify test scenarios, and validate end-to-end business processes.
• Contribute to the continuous improvement of UAT standards, documentation, regression test suites, and testing best practices.
• Support release planning activities by identifying testing risks, dependencies, and areas requiring additional validation.

Qualifications

• 3 or more years of experience in UAT, QA, or operational support.
• Proficiency in JIRA and Confluence for issue tracking and test management.
• Experience with test planning, defect tracking, and documentation is preferred.
• Payments, financial operations, and/or credit card processing experience is a plus.
• Ability to think critically and creatively when writing and executing test cases.
• Strong analytical and detail-oriented aptitude; a high degree of accuracy is required.
• Comfortable working with Microsoft Excel, SQL, and other reporting tools (Salesforce experience is a plus).
• Comfortable working with Claude products (AI) and other AI tools.
• Familiarity with databases and data flows.
• Familiarity with Agile methodology and testing concepts is a plus.
• Ability to manage time, stay organized, and meet testing deadlines.
• Good verbal and written communication skills.
• Team player with a proactive mindset.
• Willingness to learn and grow in a fast-paced environment.
• Desire/ability to work successfully in a small company environment.
• Team collaboration and ability to receive constructive feedback.
• Experience testing complex business workflows, APIs, system integrations, or rules-based processing is a plus.
• Strong collaboration skills with Payment Operations, Product, Engineering, and Business Analysis teams.

Job Location

New York, NY

Job Type

Full-time

Benefits

Medical, vision and dental insurance, 401K with match, PTO, FSA, HSA etc. Employee recognition program, employee referral program.