Payment Operations Specialist - Wires

Synovus; Columbus (GA); On-site; USD 42,000 - 58,000; Full time

Job summary

Synovus is seeking a Cash Operations support role to manage cash flow for ATMs, offices, and remote vaults, coordinating with transport providers and business partners to maintain adequate cash levels.

You will assist with reconciling cash discrepancies, processing invoices, and ensuring adherence to controls and procedures. A bachelor’s degree and cash operations experience are preferred for this position.

Qualifications

• High school to advanced degrees accepted with relevant cash operations experience.
• Ability to stand and walk regularly during shifts.
• Strong attention to detail and organizational skills.
• Knowledge of cash handling procedures and internal controls is preferred.

Responsibilities

• Oversee cash flow forecasting for ATM and vault inventories.
• Coordinate cash supply, ordering, and courier services.
• Open ATM service tickets and monitor deadlines and limits.
• Assist reconciliation with cash discrepancies and reporting.
• Review courier invoices and ensure payment status of invoices.
• Ensure compliance with internal controls and audit processes.

Skills

Standing/Walking

Communication

Mobility

Vision/Color discernment

Dexterity

Lifting up to 10 lbs

Travel<10%

Education

Bachelor's degree in Business Administration or related field

Job description

Job Summary

Provides support and service to the bank officees related to cash supply and cash ordering needs, including assisting with offsite ATM terminals and working directly with business partner transport providers. Maintains determined levels of cash for ATMs, officees and remote vault inventories. Works closely with the officees, transport and cash providers for services.

Job Duties and Responsibilities

• Oversees the cash management system cash flow forecast model in support of daily management of ATM, officees and remote vault inventories. Provides process solutions to service teams in order to address practical challenges related to system.
• Provides support and service to officees regarding cash supply, cash ordering, courier services and offsite ATM questions and issues. Ensures ATMs, officees, and remote vaults maintain adequate daily cash at all times. Interacts daily with Operations teams and external cash and transport providers.
• Researches outages and missing shipments. Opens ATM service tickets when needed. Monitors cash ordering schedules and supply limits. Notifies officees of deadlines, missed cutoffs and exceeded limits. Places manual special and late orders when needed.
• Assists the Reconciliation department with researching any credit and debit discrepancies they may have with office or offsite ATM cash. Compiles and maintains various incident, audit, balancing and summary reports related to cash levels, couriers, ATMs and cash ordering activities. Maintains and updates office information in cash management systems.
• Manages access to ATMs for loading cash or correcting mechanical issues. Reviews courier invoices for accuracy and prepares them for approval and processing.
• Monitors and audits payment status of approved invoices. Analyzes current cash needs of officees to establish appropriate cash supply limits. Works with courier service to resolve issues and to arrange additional services.
• Monitors complaints received from line-of-business partners and develops and implements meaningful steps to address issues. Tracks and reports any identified defects or system errors or failures and works with appropriate technical support staff and business partner to resolve defects and issues.
• Ensures compliance with internal controls, policies and procedures. Acts as liaison with internal and external auditors for cash services. Manages cash services projects. Pays monthly transport provider invoices. Opens and closes ATMs, officees and remote vaults. Conducts process audits.
• Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.
• Meet all the client's financial needs, both business and personal, and refer clients to other specialty areas such as Trust, Investments, Insurance, Treasury Management, etc. as appropriate.
• Assist other team members as needed to ensure delivery of distinctive service.
• Performs other related duties as required.

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Pinnacle is an Equal Opportunity Employer committed to fostering an inclusive work environment.

Minimum Education

Bachelor's degree in Business Administration or a related field or an equivalent combination of education and experience.

Minimum Experience

Two years of office cash operations experience. Sit Regularly;

Required Knowledge, Skills & Abilities

• Stand or Walk Regularly;
• Talk and Hear Regularly;
• Climb, Bend, Kneel, Crouch, or Crawl Regularly;
• Ability to see objects up close or at a distance, use peripheral vision, identify basic colors;
• Use of Hands/ability to reach;
• Up to 10 pounds weight lifting/force exertion required;
• Weight/Force exertion required less than 25%;
• Travel required less than 10%

Synovus is an equal opportunity employer committed to fostering an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Applicants with Disabilities: All interested and qualified candidates are invited to apply for employment opportunities with Synovus. If you are an applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us at [e-mail] .

Pinnacle Bank, a Tennessee bank, d/b/a Synovus Bank