Release Manager

Synovus; Roswell (GA); On-site; USD 120,000 - 180,000; Full time

Job summary

Synovus is seeking an IT leader to manage teams delivering enterprise technology solutions. You will analyze trends, define strategies, manage budgets, and ensure high-quality, cost-efficient systems aligned with client and business needs.

You will mentor staff, coordinate with stakeholders, drive risk management, testing, deployment, and ongoing improvements across the portfolio, and build strong client relationships to support service levels.

Qualifications

• Bachelor's Degree required in Computer Science, Information Systems, or related field.
• 8 years of IT work experience including supervising team(s) responsible for software application and/or business unit support.
• Ability to stand, sit, talk and hear regularly; good vision and hand dexterity.
• Familiarity with risk management and adherence to policies and regulations.

Responsibilities

• Leads and mentors staff at the business function level.
• Manages hardware/software planning, partner selection, acquisition, and Tier 3 support.
• Develops annual technology solution plans and analyzes client requirements.
• Controls budget for supported products and services.
• Contributes to standards and changes to systems/applications.
• Manages all aspects of systems analysis, design, development, and maintenance.
• Resolves client technical problems and coordinates RFQs.
• Plans resources, budget, tools, and training for cost-effective implementations.
• Works with departments to establish performance metrics.
• Builds relationships with clients and ensures service levels.
• Oversees day-to-day activities and personnel processes.
• Directs training for internal IT and external users.

Skills

Stand

Sit

Talk

Hear

See

Hands

Education

Bachelor's Degree in Computer Science, Information Systems, or related field

Job description

Job Summary

Manages teams responsible for developing and delivering IT solutions for the business and clients; analyzes trends in technology and the impact of emerging technologies on the business; provides assessments and solutions to address technology and business issues; manages financial resources of the firm while ensuring the development of high-quality, low-cost technology solutions aligned with client and business needs; and establishes relationships with employees and key stakeholders (internal and external).

Job Duties and Responsibilities

• Leads and mentors staff of employees that may consist of other supervisors, consultants and professional staff at the business function level.
• Accountable for hardware and/or software planning, business partner selection, acquisition, Tier 3 problem resolution, set-up integration, testing and installation.
• Contributes to the development of annual technology solution plans. Assesses client requirements; analyzes the architecture of business events and data that support the architecture; evaluates possible solutions; and presents recommendations to management.
• Works with business units to set priorities and annual investments. Responsible for all aspects of budget for supported products and services.
• Contributes to and influences the development of standards and decisions regarding changes to systems/applications and provides technical and business expertise.
• Manages all aspects of systems analysis, design, development, installation, maintenance, and enhancement for mission-critical application systems for an assigned business unit/area.
• Resolves client technical problems; develops the technical related responses to Requests for Quotes (RFQ's); address technical product issues, delivering and installing new software releases.
• Develop project resourcing strategies, allocating budget, staff, tools, and specialized support necessary for cost-effective implementation and training. Provides direction and integrate activities with other IT departments; ensure successful implementation and support.
• Works with departments supported to establish performance metrics to ensure needs are being properly met. Monitors and analyzes performance metrics, sharing results with users.
• Responsible for business partner management and contract negotiation of supported products and services. Participates on advisory level counsels to drive strategy and roadmap for supported product and services.
• Organizes and coordinates the activities team memberd with installation, deployment and upgrade of software, hardware and network facilities as it relates to the environment.
• Manage the technical interface to the business unit/clients, to include RFQ specification review, hand-son testing and modeling and interfacing with development for systems design.
• Works to ensure technology solutions are compliant with architectural standards and established methodologies and practices.
• Build and maintain good relationships with clients; ensure processes are integrated to support expected client needs and service levels.
• Manages the day-to-day activities of the assigned area. Provides leadership, direction and growth opportunities to members of the department, performing those responsibilities in accordance with the Firm's policies and applicable laws. Responsible for interviewing, hiring, planning, assigning or directing work, appraising performance, disciplining team members and resolving problems.
• Manages the development and delivery of training for internal IT and external users to ensure productive use of existing and new systems
• Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Firm authority in a timely fashion.
• Performs other related duties as required.

Minimum Education

Bachelor's Degree required in Computer Science, Information Systems, or related field.

Minimum Experience

8 years of IT work experience including supervising team(s) responsible for software application and/or business unit support.

Required Knowledge, Skills & Abilities:

• Stand or Walk Regularly
• Sit Regularly
• Talk and Hear Regularly
• Ability to see objects up close or at a distance, use peripheral vision, identify basic colors
• Use of Hands/ability to reach

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job

Pinnacle is an Equal Opportunity Employer committed to fostering an inclusive work environment.

Synovus is an equal opportunity employer committed to fostering an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Applicants with Disabilities: All interested and qualified candidates are invited to apply for employment opportunities with Synovus. If you are an applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us at [e-mail] .

Pinnacle Bank, a Tennessee bank, d/b/a Synovus Bank