Payment Operations Analyst

Staffmark Group; Indianapolis (IN); Hybrid; USD 60,000 - 82,000; Part time

Job summary

Staffmark Group is seeking a Payment Operations Analyst to support a new in-house consumer payments function. Hybrid work arrangement in Indianapolis, IN, contract with potential for hire. Responsibilities include transaction reconciliation, chargebacks, fraud monitoring, and reporting of payment metrics.

Ideal candidates will have a finance-related degree and 3–5 years’ payment operations experience, with hands-on PSP experience (Adyen/Stripe) and SAP proficiency, plus advanced Excel skills.

Qualifications

• Bachelor’s degree in Finance, Accounting, Business, Economics, or related field.
• 3–5 years of payment operations or equivalent experience.
• Hands-on with PSP platforms (Adyen, Stripe) and reporting/dashboard tools.
• Experience with SAP or similar ERP for reconciliation and reporting.
• Advanced Excel skills.

Responsibilities

• Reconcile consumer payment transactions from payment vendors into SAP, identifying and resolving discrepancies.
• Manage chargebacks and disputes, including research, documentation, and Visa/Mastercard reason codes.
• Monitor payment and fraud risk using PSP tools, including IP-based fraud indicators.
• Track and report payment metrics such as authorization rates, refunds, chargebacks, and dispute outcomes.
• Investigate payment issues and coordinate refunds, adjustments, and resolutions with internal teams and external partners.
• Support payment audits and help establish scalable processes for a newly formed Payment Operations function.

Skills

Analytical ability

Excel skills

Communication skills

Problem solving

Education

Bachelor's degree in Finance, Accounting, Business, Economics, or related field

Tools

Adyen

Stripe

SAP

Job description

Payment Operations Analyst

A leading healthcare organization is building a new in-house consumer payments function and is seeking a Payment Operations Analyst to support transaction reconciliation, chargebacks, fraud/risk monitoring, and payment reporting.

Location: Hybrid / Indianapolis, IN

Job Type: Contract (to potential hire)

Key Responsibilities

• Reconcile consumer payment transactions from payment vendors into SAP, identifying and resolving discrepancies.
• Manage chargebacks and disputes, including research, documentation, and Visa/Mastercard reason codes.
• Monitor payment and fraud risk using PSP tools, including IP-based fraud indicators.
• Track and report payment metrics such as authorization rates, refunds, chargebacks, and dispute outcomes.
• Investigate payment issues and coordinate refunds, adjustments, and resolutions with internal teams and external partners.
• Support payment audits and help establish scalable processes for a newly formed Payment Operations function.

Required Qualifications

• Bachelor's degree in Finance, Accounting, Business, Economics, or related field.
• 3-5 years of payment operations or equivalent experience.
• Hands-on experience with PSP platforms such as Adyen, Stripe, or similar, including reporting/dashboard tools.
• Experience with SAP or a comparable ERP for reconciliation and financial reporting.
• Advanced Excel skills.
• Knowledge of payment gateways, processors, chargebacks/disputes, and fraud/risk monitoring.
• Strong analytical, problem-solving, and communication skills.

Preferred

• Healthcare, pharmaceutical, financial services, or other regulated-industry experience.
• Experience supporting a newly established team or function.
• Familiarity with HIPAA and patient payment data.

Hunter Hamilton is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Hunter Hamilton offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Hunter Hamilton is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.