Payments Systems Manager

Maxana; United States; On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Unlimited PTO

Health insurance

401(k)

HSA options

FSA options

Company equipment

Job summary

Maxana is seeking a Payments Product Manager to own the end-to-end payments platform for a US-based, remote-enabled environment. You will drive the roadmap, optimize the dunning stack, and collaborate with finance to present data-driven findings to leadership.

Ideal candidates have extensive payments product experience, hands-on orchestration expertise, and a proven ability to work with data in BI tools. A strong focus on AI-native workflows and risk/compliance is essential.

Qualifications

• 5+ years in payments product or payments program management, subscription or e-commerce.
• Hands-on experience with payment orchestration platforms and multi-MID routing.
• Dunning and recovery expertise: retry logic, involuntary churn metrics, vendor evaluation.
• Data self-sufficiency in modern BI tools - you don't wait on an analyst.
• Demonstrated AI-native workflow: you actually use LLM and agentic tools in your product work today.
• Comfortable owning chargebacks, fraud posture, and regulatory compliance context.

Responsibilities

• Own the payments product roadmap and ship end-to-end.
• Audit and optimize the dunning stack; evaluate or switch vendors; set SLAs.
• Pull and analyze data from the warehouse; present findings; drive decisions.
• Collaborate with cross-functional partners to ensure compliance and risk controls.

Skills

Payments product management

Payment orchestration

Dunning & recovery

BI data self-sufficiency

AI-native workflow

Chargebacks & fraud compliance

Tools

BI tools

Job description

Payments Product Manager (US, Remote)

Our client, a high-growth consumer subscription company, is hiring a Payments Product Manager to own their payments platform end to end. This is not a greenfield build. You inherit a modern stack - a first-party payments microservice, a payment orchestration layer routing across processors, BNPL, automated dunning, and a self-serve analytics layer - plus a dedicated engineering scrum team. Your job is to push it forward.

Two priorities define the first six months. First, rebill recovery: a meaningful share of subscription rebills fail, and too many of those customers churn for payment reasons, not product reasons. You'll audit the dunning stack, evaluate vendors, and decide whether to optimize, switch, or layer. Second, initial auth rate: routing optimization, network tokenization, express checkout, and continuous experimentation at the checkout layer.

In a given week you'll write a spec, pull your own numbers out of the data warehouse, negotiate a vendor SLA, and present findings to the CFO. There is no payments ops team behind you. When something breaks, you drive resolution. You set the roadmap, you ship, you measure.

• 5+ years in payments product or payments program management, subscription or e-commerce
• Hands-on experience with payment orchestration platforms and multi-MID routing
• Dunning and recovery expertise: retry logic, involuntary churn metrics, vendor evaluation
• Data self-sufficiency in modern BI tools - you don't wait on an analyst
• Demonstrated AI-native workflow: you actually use LLM and agentic tools in your product work today. This is a minimum qualification, not a preference.
• Comfortable owning chargebacks, fraud posture, and regulatory compliance context

• Fully remote

• Unlimited PTO, plus company holidays

• Health, dental, and vision insurance
• 401(k)

• HSA and FSA options; Employee Assistance Program

• Pet insurance and commuter benefits (state specific)

• Company equipment provided