Payment Experience Operations Lead

TikTok; San Jose (CA); On-site; USD 88,000 - 151,112; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with match

Parental leave

Disability coverage

Job summary

A leading entertainment platform in San Jose is seeking a skilled Payment Customer Experience Operations professional. This role focuses on streamlining payment processes, managing customer relations, and ensuring operational excellence in payment services. Candidates should possess a relevant degree, experience in payment operations, and strong analytical skills. Competitive compensation and comprehensive benefits are offered.

Qualifications

• 3+ years in payment operations, customer success, or service delivery.
• Experience managing customer/partner relationships and resolving payment issues.
• Proficiency in CRM systems and payment gateways.

Responsibilities

• Oversee the end-to-end payment service delivery lifecycle.
• Develop strategies to optimize the payment experience for users.
• Lead the management and resolution of payment-related incidents.

Skills

Payment operations

Customer success

Data analysis

Communication skills

Problem-solving

Education

Bachelor’s degree in Business Administration, Finance, Communications, or related field

Tools

Tableau

SQL

Splunk

Kibana

Job description

A leading entertainment platform in San Jose is seeking a skilled Payment Customer Experience Operations professional. This role focuses on streamlining payment processes, managing customer relations, and ensuring operational excellence in payment services. Candidates should possess a relevant degree, experience in payment operations, and strong analytical skills. Competitive compensation and comprehensive benefits are offered.