Payment Enablement Specialist

Tyler Technologies; Overland Park (KS); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive benefits

Equal opportunity employer

Job summary

Tyler Technologies is seeking a Payment Enablement Specialist to manage configuration and implementation of payment systems within the Tyler Payments ecosystem. You will coordinate new service setups, testing, migrations, and financial institution integrations to ensure seamless transactions.

In this hybrid role, you will collaborate with product, development, finance, and customer service teams to deliver a white-glove onboarding experience for internal partners and customers.

Qualifications

• 3-5 years in customer service, financial operations, or payments.
• Experience with payment platforms including Payliance, FISERV, and Chase ISO.
• Strong communication and problem-solving skills.
• Detail-oriented with ability to manage multiple priorities.

Responsibilities

• Document collection and hand-off paperwork ensuring accuracy and compliance.
• Configure Tyler Payment systems to meet contractual needs.
• Coordinate end-to-end testing and go-live validation.
• Collaborate with product, development, finance, and customer service teams.
• Support company-wide migrations and third-party integrations.
• Provide white-glove internal partner support and clear communications.
• Handle issue resolution with third-party processors.

Skills

Customer service

Communication

Problem solving

Attention to detail

Project collaboration

Education

Bachelor's degree in business/finance

Tools

Payliance

FISERV

Chase ISO

Job description

Payment Enablement Specialist

The Payment Enablement Specialist plays a pivotal role in managing the configuration and implementation of payment systems within the Tyler Payments ecosystem. This includes, and is not limited to, handling new service setups, enhanced functionality configuration, ensuring readiness for release to the customer, supporting company-wide payments migrations and implementation of financial institution system integrations. The payment enablement specialist serves as a point of contact for configuration-related inquiries and service setup troubleshooting, ensuring seamless transaction processing and responsive support for internal stakeholders. Success in this role requires a balanced blend of customer service excellence, organization, technical aptitude, problem-solving, and sharp attention to detail to onboard services efficiently and accurately. The payment enablement specialist collaborates closely with product and development teams, as well as finance and customer service teams, to deliver a white-glove onboarding experience.

This is a hybrid working role which requires 3 days onsite, in office, per week.

Location

Indianapolis, Indiana | Troy, Michigan | Overland Park, Kansas

Responsibilities

• Document collection: Ensure all required hand-off paperwork is submitted, accurate, and compliant with Tyler Technologies and third-party vendor standards. Document system configuration requirements and internal communication within the Client Record Management systems.
• System Configuration: Configure Tyler Payment systems in all environments to meet contractual needs.
• Testing and Validation: Perform and/or coordinate required end-to-end testing prior to go live and validate systems for accuracy of processing.
• Collaborate and Knowledge Expansion: Collaborate with divisional teams and internal technical teams to serve as an expert in configuration of the payment systems to ensure a timely and successful service launch.
• Company-wide Migrations: Support divisions in company-wide system migrations from implementation of new functionality to large scale processor migrations.
• Financial Institution and Vendor Integrations: Work with Third-Party vendors and Financial Institutions to integrate the payment systems with new features and functions. The payment enablement specialist will be an expert in these Third-Party integrations and feature sets.
• Implementation Handoff: Document service details and handoff to the divisional implementation teams for their go live.
• Issue resolution & support: Address and resolve any implementation and testing errors that are a direct result of the service setup/merchant credentials. This may include coordinating with third-party payment processors/vendors to address technical issues, account setup, or updates.
• Customer Service: Provide white-glove support to internal partners and peers, including clear communication and proper account documentation regarding expected outcomes, troubleshooting, and account details. Clear communication with escalation manager/contacts.
• Collaboration: Actively participate in team and company Teams chat and meetings. Attend team meetings where team members identify areas of improvement, account issues, trends, etc. and provide examples for solutions. Communicate honestly and respectfully with peers, partners, vendors, and across the Tyler organization - always keeping One Tyler top of mind.

Qualifications

• A bachelor's degree in business, finance, or related discipline is preferred but not required.
• 3-5 years relevant experience in customer service, financial operations, or payment processing is highly valued.
• Working knowledge of payment platforms including Payliance, FISERV, and Chase ISO is highly valued.
• Demonstrated ability to solve problems effectively, with sharp attention to detail.
• Exceptional communication skills, both written and verbal.
• Proven capability to thrive in fast-paced environments while managing multiple priorities.
• Fundamental understanding of financial transactions and payment systems.

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

Taking Care of You & Your Family

Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing [e-mail] or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.