Product Owner, Payments

Tyler Technologies; Troy (MI); On-site; USD 110,000 - 150,000; Full time

Job summary

Tyler Technologies is seeking a Product Owner for Payments Vault to define the product vision and roadmap for payment processing, settlement, and disbursement platforms. The role collaborates with product management, engineering, support, and compliance to deliver on revenue management objectives and customer value.

Ideal candidates have experience with transaction-based software, customer-facing requirements gathering, and familiarity with accounting, finance, microservices, or payment systems.

Qualifications

• Experience with local government financial or receivable departments.
• Experience with payment collection solutions.
• Experience in a customer-facing role gathering requirements for software development.
• Strong project and task management skills.
• Understanding of SDLC and agile methodologies.
• Understanding of software design principles, especially user-centered design.
• Proficient communication in written, verbal, and presentation form.
• Track record of analytical and problem-solving skills, attention to detail, owning features, and time management.

Responsibilities

• Prioritize incoming requests, manage a backlog, and organize feature releases.
• Translate requirements into epics and user stories; collaborate with designers and engineers.
• Guide development and testing of new features and document functionality for future reference.
• Demonstrate and train features for stakeholders and validate with early adopter clients.
• Support adoption through demonstrations, webinars, proposals, and campaigns.

Skills

Government payments domain

Payment collections

Customer-facing requirements gathering

Project and task management

Software development life cycle

User-centered design

Clear written and verbal communication

Analytical and problem-solving

Time management and multi-tasking

Job description

Product Owner, Payments

Tyler Technologies is a leader in public sector software and payment solutions, helping governments and municipalities streamline services and enhance citizen engagement. Our Payments Product group provides secure, innovative, and scalable payment processing solutions that power financial transactions across diverse public sector verticals.

Location

Overland Kansas | Troy, Michigan

Responsibilities

The Product Owner, Payments Vault, will help define and drive the product vision and roadmap for our payment processing, settlement, and disbursement platform. This role will work cross-functionally with product management, engineering, support, compliance, and others to deliver on our processing and revenue management product vision. The ideal candidate has a strong background in transaction-based software products, experience with customer-facing roles, and familiarity with accounting, finance, microservices, or payment systems.

Prioritize problems to solve

• Evaluate incoming requests, requirements, and suggestions
• Maintain a backlog of planned development work
• Organize releases of product features
• Validate priorities and plans with stakeholders

Design solutions to problems

• Communicate requirements as epics and stories
• Consult with designers on mockups and prototypes
• Consult with engineers on technical solutions
• Validate designs and requirements with stakeholders

Deliver solutions to the market

• Guide development and testing of new features
• Document features and functionality for future reference
• Demonstrate and train features for stakeholders
• Validate features with early adopter clients

Drive adoption of solutions

• Measure adoption and usage in the target market
• Assist in sales demonstrations, webinars, and proposals
• Advocate through marketing campaigns and community messaging
• Participate in Tyler conferences and events

Qualifications

• Experience working with local government financial or receivable departments
• Experience with payment collection solutions
• Experience working in a customer-facing role, preferably in gathering requirements for software development
• Strong project and task management skills
• Understanding of the software development life cycle, especially agile methodologies
• Understanding of software design principles, especially user-centered design
• Proficiency communicating in written, verbal, and presentation form
• Track record of demonstrating analytical and problem-solving skills, attention to detail, owning features, strong time management skills and the ability to manage multiple work tasks effectively
• Ability to excel in the following capacities: independently as a sole contributor, as an integrated contributor in a team setting, and as active participant in a cross functional setting.
• Ability to travel to client sites, conferences, and Tyler offices, as needed

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

Taking Care of You & Your Family

Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

Requisition Number:2026-9359

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing [e-mail] or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.