Payment Associate Customer Care Specialist (Temporary)

Medical Mutual; Cleveland (OH); Remote; USD 25,000 - 30,000; Part time

Job summary

Medical Mutual is offering a temporary assignment with five days a week remote work. Ideal candidates live within 50 miles of the Brooklyn or Rossford, Ohio offices and will participate in a year-long formal call center training program to handle customer inquiries about the companys health insurance products and services.

Responsibilities include completing training, responding to routine to moderately complex inquiries via telephone, email, chat and in person, and performing other duties as

Qualifications

• Associates Degree in Business Administration, Communications or a related field (minimum high school diploma or GED) and experience; Bachelor's degree preferred.
• 2 years of additional customer service experience in Healthcare, Banking, Retail, Hospitality, or related industry, preferably in a contact center.

Responsibilities

• Participates in a phased classroom and on the job training program to learn required knowledge and skills.
• Responds to routine to moderately complex inquiries by phone, email, chat and in person after training.
• Performs other duties as assigned.

Skills

Customer service

Communication

Microsoft Office

Education

Associates Degree in Business Administration or Communications

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Note: This is a temporary assignment, requiring five days a week remote work. Seeking applicants who reside within 50 miles of the Brooklyn or Rossford, Ohio offices.

Note: Call Center Operating Hours: Monday - Sunday, 8:00 AM - 8:00 PM (EST)

Note: Training Schedule: Monday - Friday, 8:00 AM - 4:30 PM (EST)

Participates in up to a year-long formal call center training program that provides knowledge and skills needed to resolve and respond to customer inquiries regarding the Company's health insurance products and services. Navigates systems and provides customer service in accordance with established quality expectations and service philosophy.

Responsibilities:

• Participates in a phased classroom and on the job training program in order to learn and be able to apply knowledge and skills needed to perform job.
• Responds to routine to moderately complex inquiries from customers through telephone, written correspondence, email, chat and in person (walk-ins) after successfully completing the established training requirements.
• Performs other duties as assigned.

Qualifications:

Education and Experience:

• Associates Degree in Business Administration, Communications or a related field, or equivalent combination of education/training (minimum high school diploma or GED) and experience. Bachelor's degree preferred.
• 2 years of additional customer service experience in Healthcare, Banking, Retail, Hospitality, or other related industry, preferably in a contact center.

Technical Skills and Knowledge:

• Basic computer navigation and Microsoft Office skills.
• Knowledge of standard customer service practices and principles.
• Knowledge of standard office procedures and equipment (multi-function copier/printer/scanner, conference phone, etc.)
• Basic knowledge of health insurance products and services preferred.

We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.