Payment Application Analyst

FirstService Residential; Plantation (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

FirstService Residential in Plantation, FL is seeking a detail-oriented Accounts Receivable professional to process cash and check payments for designated accounts, ensuring accuracy and compliance with SOPs. You will handle high volumes, deposit funds, manage ACH and EFT submissions, and post transactions in Great Plains.

Strong customer service and communication skills are essential. This role supports billing and collections, assists with month-end close and audits, and requires proficiency

Qualifications

• High School diploma or equivalent with 1–3 years of Accounts Receivable experience.
• Associate degree in Accounting or Business preferred.
• Excellent customer service and communication skills.

Responsibilities

• Process high-volume payments for multiple associations in line with SOPs.
• Identify, review, and deposit payments; enter into the system.
• Manage ACH processing and EFT file submission daily.
• Post payments in Great Plains using Excel files.
• Generate credit memos for overpayments.
• Reconcile month-end bank deposits and internal systems.
• Respond to inquiries and resolve cash receipt issues.
• Support end-of-month close and audit requests.

Skills

Customer service

Communication

Detail orientation

Organizational skills

Multi-tasking

MS Office

Windows

Education

Associate's Degree in Accounting or Business (preferred)

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Great Plains

Windows OS

Job description

Job Overview: Perform duties to process cash/check payments for designated accounts, working within the limits of prescribed routines.

Description

Job Overview: Perform duties to process cash/check payments for designated accounts, working within the limits of prescribed routines.

Responsibilities

• Process large volume of payments for multiple companies - associations following the organization and Sarbanes Oxley Standard Operating Procedures.
• Identify and review payments, prepare deposits and submit to bank, enter payment into company system.
• Coordinate and manage the Automated Clearing House (ACH) process for all companies daily and submitting EFT Files to banking.
• Daily processing of various excel files to post the payments in Great Plains.
• Generate Credit Memos and send them to clients for any overpayments.
• Process returned checks (NSF) as needed and work with Client Accounting AP on getting new checks issued.
• Reconciliation at month end of bank deposits and our internal systems to ensure everything is posted and accounted for.
• Answer inquiries, conduct research and assist in the resolution of cash receipt issues with internal and external customers and within the established timeline.
• Maintain ownership of new account detail as it relates to cash receipts.
• Generate statements and reports of payment and application history for customers as needed.
• Support the Billing team as necessary, including handling month end collection charges, and audit requests.
• Support in the collections of outstanding A/R for no longer managed properties.
• Maintain records regarding Accounts Receivables per the guidelines provided.
• Support end of month closing - annual audit procedures and provide assistance and documentation as requested.
• Recommends process improvements in the cash application process
• Trains, assists and supports fellow team members.
• Receive, review and load misc. items, monthly.

Skills - Qualifications

• Must have a High School diploma or its equivalent and one to three years of functional experience in Accounts Receivable; or equivalent combination of education and experience. Associate-s Degree in Accounting or Business preferred.
• Good customer service skills
• Strong verbal and written communication skills
• Detail oriented and strong organizational and multi-tasking skills
• Must have basic proficiency in Windows and Microsoft Office, including but not limited to Word, Excel and Outlook. Proficiency researching the Internet.
• Ability to work with sensitive or confidential information
• Ability to meet deadlines and work well under pressure
• Ability to meet deadlines and work well under pressure

What We Offer

As an associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match.

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time

Automated Employment Decision Tool (AEDT) Usage

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations

Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.