Payment And Billing Services

TEKsystems; O’Fallon (MO); On-site; USD 42,000 - 43,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Paid time off (PTO)

13 Paid Holidays

Life Insurance (Voluntary)

Job summary

TEKsystems is seeking a Customer Service Advisor to join the Billing Services Team in Oallon, MO. This 100% onsite contract-to-hire position focuses on resolving billing inquiries and delivering exceptional customer experiences.

You will handle inbound calls and emails, research and resolve issues across multiple systems, and collaborate with internal teams to ensure timely resolutions. The role emphasizes strong communication, problem-solving, and attention to detail.

Qualifications

• Strong customer service and communication skills required.
• Ability to remain professional and solution-oriented in challenging situations.
• Comfortable navigating multiple computer systems simultaneously.

Responsibilities

• Provide exceptional service to customers through inbound phone calls and email communications.
• Handle billing-related inquiries, concerns, and complaints with professionalism and empathy.
• Research and resolve customer issues by navigating multiple systems and applications.
• Take ownership of customer concerns from initial contact through resolution.
• Collaborate with internal departments and business partners to ensure timely issue resolution.

Skills

Customer service

Communication skills

Problem solving

Multitasking

Phone & email support

Job description

life insurance, vision insurance, paid holidays, sick time, 401(k), retirement plan

Aug 18, 2026

Job Title

Customer Service Advisor (Insurance Billing)

Join the Billing Services Team of One of the World's Largest Privately Held Insurance Companies

Location & Pay

• Location: O'Fallon, MO (100% Onsite)
• Pay: $20.00/hour
• Career Growth: Opportunity to convert to a permanent employee after 6 months at $42,500 annual salary

Outstanding Benefits Upon Conversion

• Generous PTO
• 13 Paid Holidays
• Medical, Dental & Vision Insurance
• 401(k) Retirement Plan
• Long-term career advancement opportunities

About the Role

Are you passionate about helping customers and solving problems? We're seeking a Customer Service Advisor to join a dynamic Billing Services team. In this role, you'll assist customers with billing-related inquiries, provide solutions, and ensure every interaction delivers an exceptional customer experience.

No two days are the same. Every customer situation is unique, making this an ideal opportunity for someone who enjoys critical thinking, communication, and problem-solving in a fast-paced environment.

Key Responsibilities

• Provide exceptional service to customers through inbound phone calls and email communications.
• Handle billing-related inquiries, concerns, and complaints with professionalism and empathy.
• Research and resolve customer issues by navigating multiple systems and applications.
• Take ownership of customer concerns from initial contact through resolution.
• Collaborate with internal departments and business partners to ensure timely issue resolution.
• Maintain accurate documentation and follow established processes and guidelines.
• Adapt to changing business needs and support other teams as required.
• Complete additional assignments and projects as assigned.

What to Expect

• Average of 20-30 customer interactions per day via phone and email.
• Each customer situation is different, providing variety and continuous learning opportunities.
• Comprehensive training on company systems, processes, and products.

Schedule Training Schedule

• Monday-Friday
• 8:00 AM - 4:30 PM CST

Regular Work Schedule

• Monday-Friday
• 10:30 AM - 7:00 PM CST
• Schedule flexibility is required, as business needs may occasionally impact shift hours.

Work Environment

• 100% Onsite
• 5 Days Per Week In Office

Qualifications

• Strong customer service and communication skills.
• Ability to remain professional and solution-oriented in challenging situations.
• Comfortable navigating multiple computer systems simultaneously.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a collaborative team.
• Previous customer service, call center, retail, hospitality, or administrative experience is a plus, but not required.

Interview Process

• One onsite interview
• Hiring decision made quickly following the interview

Experience Level

Entry Level

Job Type & Location

This is a Contract to Hire position based out of O'Fallon, MO.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits (Temporary Role)

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Aug 24, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Equal Opportunity Statement & Policies

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Helping all candidates find great careers is our goal. The information you provide here is secure and confidential.