Payment Analyst Lead

YMCA of San Diego County; San Diego (CA); Remote; USD 47,000 - 57,000; Full time

Job summary

YMCA of San Diego County seeks a Payment Analyst Lead to supervise the payments team and ensure accurate, timely provider payments in line with state and county regulations. The role requires strong leadership, regulatory understanding, and Excel proficiency to monitor performance and reporting.

The ideal candidate will coach staff, handle complex payment issues, and contribute to program goals while working in a hybrid setup within San Diego County. Bilingual Spanish skills are a plus.

Qualifications

• Requires leadership experience supervising a team in a childcare or subsidy context.
• Strong communication and coaching skills for diverse audiences.
• Experience interpreting complex regulations and ensuring regulatory compliance.

Responsibilities

• Supervise payments to providers in alignment with state and county regulations.
• Lead, coach, evaluate, and manage a team to ensure policy compliance.
• Recruit, train, schedule, and assess staff performance to support growth.
• Coordinate workloads and ensure timely authorization of childcare services.
• Monitor performance by reviewing Payment Analyst and Subsidy Support work.
• Contribute to community projects and program initiatives.
• Represent the agency at meetings and trainings; may lead trainings.
• Attend on-site and remote learning opportunities and coordinate special meetings.

Skills

Leadership

Communication

Team management

Customer service

Education

Bachelor’s degree in child development or related field

Job description

Overview

The Payment Analyst Lead is responsible for supervising a team and ensuring timely and accurate issuance of payments to providers in alignment with State and County regulations. This position serves as a subject matter expert in payment processing, compliance, and customer service while fostering a collaborative, accountable, and high-performing work environment. Additionally, the Payment Analyst Lead may directly issue payments while supporting daily operations to achieve program and departmentobjectives in accordance with relevant policies, procedures and regulations issued by the Department of Education, Title 5, County of San Diego, and YMCA of San Diego County.

The ideal candidate is a strong leader who can effectively communicate with diverse audiences, facilitate team meetings and discussions, coach staff, and support operational decision-making. This role requires advanced organizational skills, attention to detail, and proficiency in Microsoft Office applications, particularly Excel, to monitor performance, analyze data, and support reporting functions.

Bilingual communication skills are highly desirable to effectively support providers, staff, and stakeholders. In addition to leading staff and daily operations, the Payment Analyst Lead may directly process payments, resolve complex payment issues, identify process improvements, and contribute to the achievement of department and program goals.

SCHEDULE:

• This position is Monday – Friday, 8:00AM – 5:00PM

WORK DESIGNATION:

• Remote (must work within San Diego County Region)
  • Potential to work 1-2x per month at our North Park office
  • Please note that the work designation may change based on business needs.

Responsibilities

• Ensure team compliance with State and County Regulations, maintaining accuracy, timeliness, and adherence to provider subsidy payment protocols
• Lead, coach, evaluate, and manage a team to uphold compliance with State, County and YMCA of San Diego County policies, procedures, and regulations
• Participate in recruitment, selection, training, scheduling, and performance measurement to foster staff development and growth
• Coordinate workload priorities to meet unit goals; oversee the process, orientation, and updates of childcare provider information to ensure timely authorization of childcare services; promote quality childcare among childcare providers
• Track compliance and performance by reviewing and overseeing Payment Analyst and Subsidy Support work
• Actively contribute to and engage in Community Support Services projects and workgroups
• Assist in developing performance measures to align customer service and compliance operations with YMCA’s mission, vision, goals, and objectives
• Represent the agency and professionalism and accuracy at provider focus group meetings, community collaboratives, program meetings, and events; May also present or conduct trainings for community partners
• Participate in both on-site and off-site learning opportunities, including workshops, conferences, staff meetings, and trainings; Coordinate and arrange for special meetings as needed

TRAVEL REQUIREMENTS:

• Must have access to reliable transportation to travel throughout San Diego County
• Occasional in-state and out-of-state travel required

SUPERVISORY RESPONSIBILITIES:

• Payment Analyst, Payment Analyst Advanced and/or Subsidy Support Specialist, Subsidy Support Specialist Advanced

Qualifications

• Bachelor’s degree in child development, human services, or related field, or four (4) years’ equivalent related experience required AND,
• A minimum of six (6) years’ work experience required in:
  • Four (4) years in claims processing within a community-based organization serving children, youth, families and/or adults
  • Two (2) years of experience of program support in comparable state or local funded subsidy childcare or child development program
• Bilingual in Spanish preferred

JOB COMPETENCIES:

• Demonstrated experience, sensitivity, and competency in working with groups and individuals of diverse social, ethnic, religious, socioeconomic, and cultural backgrounds, with the ability to coach and model in this area
• Demonstrated ability to interpret and communicate complex contract regulations effectively
• Demonstrated participation in specific program policy, technology, or customer service projects aimed at increasing program efficiencies
• Strong customer service, conflict de-escalation, active listening, and communication skills; ability to coach and model in this area
• Ability to read and interpret regulations, contracts, policies, and other complex materials
• Ability to communicate clearly and effectively, including the interpretation of regulations, contracts, policies, and complex programming
• Strong proven leadership skills, with the ability to work effectively independently as well as part of a team
• Strong interpersonal skills, including the ability to build trust and work effectively with a diverse range of people
• Comfortable with a hybrid work model, capable of efficiently managing both office and remote work responsibilities on specified days
• Flexibility to transition between different work environments as needed, including the potential for full-time office-based work at any time

PRE-HIRE CONTINGENCIES:

• Licensing, state law and our funders require that applicants of critical positions within Community Support Services be fingerprinted, prior to reporting to work, and include subsequent arrest notifications
• CPR/AED, and First Aid Certification, must include Adult and Child/Infant, obtained within 30 days of hire, and must be from one of the following certifying organizations: American Red Cross, American Heart Association, or American Safety and Health Institute
• Position may require additional clearances in order to comply with all program, licensing, state law, and funding requirements:
  • Exclusion and Debarment checks prior to first day and monthly thereafter

YMCA will consider qualified applicants with a criminal history pursuant to the San Diego County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the YMCA is concerned about conviction that is directly related to the job, you will be given the opportunity to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the San Diego CountyOffice of Labor Standards and Enforcement.

Pay Range

USD $34.43 - USD $41.32 /Hr.