Provider Compliance Lead

YMCA of San Diego; San Diego (CA); Hybrid; USD 47,000 - 57,000; Full time

Job summary

YMCA of San Diego is seeking an experienced Provider Compliance Lead to supervise a team and ensure adherence to state and county regulations while delivering exceptional customer service to childcare providers. The role supports subsidy programs and requires in-person training initially, with ongoing hybrid work in San Diego County.

Responsibilities include overseeing compliance, staff development, and coordination of workload to meet program standards, with emphasis on accuracy, data

Qualifications

• Bachelor's degree required or four years' equivalent experience.
• Six years' work experience required with four years in program compliance and two years in program coordination.
• Spanish bilingual preferred.

Responsibilities

• Ensure team compliance with state, county regulations and provider subsidy rules.
• Lead, coach, and evaluate staff to uphold policies and regulations.
• Hire, train, schedule, and develop staff performance.
• Coordinate workload to meet unit goals and ensure timely provider information updates.
• Process Trustline applications and manage provider data in the statewide database.
• Contribute to community projects and policy discussions with leadership.
• Align customer service and compliance with YMCA mission and goals.
• Represent the agency at focus groups, trainings, and community meetings.
• Participate in trainings and staff meetings; arrange special meetings.

Skills

Bilingual Spanish

Education

Bachelor's degree in child development or related field

Job description

Overview

The Provider Compliance Lead is responsible for supervising a team and ensuring compliance with State and County regulations, while providing exceptional customer service and support to childcare providers. The Provider Compliance Lead may also maintain a modified caseload and is accountable for overseeing the day-to-day operations to ensure program and departmental goals are met. This position follows policies, regulations, and procedures outlined by the California Department of Education, Title 5, County of San Diego, and YMCA of San Diego County.

SCHEDULE:

• This position is Monday – Friday, 8:00AM – 4:30PM

WORK DESIGNATION:

• Hybrid (must work within San Diego County Region)
• The position will require in-person daily training at our Chula Vista office during the first eight (8) to ten (10) weeks of employment
• Upon completion of training, the employee will work in person at our North Park office at least three (3) days per week
  • Please note that the work designation may change based on business needs.

PROGRAM SUMMARY:

Provide Support Services acts as a liaison for new and continued service of childcare providers who provide care for families enrolled in subsidy.

Responsibilities

• Responsible for ensuring team compliance with different State and County Regulations; including accuracy, timeliness, and compliance of all aspects of provider subsidy; Monitoring provider compliance due dates, data base accuracy, statistical data, collaboration, and data sharing with other departments
• Effectively lead, coach, counsel and evaluate a team to ensure compliance with State, County and YMCA of San Diego policies, procedures, rules, and regulations
• Participate in all aspects of hiring, training, scheduling, measuring performance and staff development and growth
• Coordinate workload priorities to ensure unit goals are accomplished to maintain program standards and compliance; oversee the process, orientation and updating of childcare provider information to ensure childcare services are authorized on a timely basis; promote quality childcare to childcare providers
• Process provider Trustline applications, reviewing applications for accuracy, rolling providers fingerprints, entering provider information into the Statewide database, monitor the applications per agency and State requirements, ensure that coverage is available if staff are out
• Actively contribute/engage in Community Support Services projects and workgroups including presenting ideas and solutions to the leadership team to develop program and projects related to goals, participate in policy discussions and development, working collaboratively with other departments
• Assist in the development of performance measures, align customer service and compliance operations with YMCA’s mission, vision, goals, and objectives; communicate the components for evaluating performance of employees and work unit to gain understanding and promote the achievement of maximum results
• Represent the agency and ensure professional and accurate representation at provider focus group meetings, community collaboratives, program meetings and events; may present or conduct trainings to community partners
• Participate in on and off-site learning opportunities such as workshops, conferences, staff meetings and trainings, coordinate and arrange for special meetings

TRAVEL REQUIREMENTS:

• Must have access to reliable transportation to travel throughout San Diego County

SUPERVISORY RESPONSIBILITIES:

• Provider Compliance Specialist, Provider Compliance Specialist Advanced and/or Subsidy Support Specialist, Subsidy Support Specialist Advanced

Qualifications

• Bachelor’s degree in child development, human services, or related field or four (4) years’ equivalent related experience required AND,
• A minimum of six (6) years’ work experience required in:
  • Four (4) years of experience in program compliance within a community-based organization serving children, youth, families, and/or adults required
  • Two (2) years of experience of program coordination in comparable state or local funded subsidy childcare or child development program required
• Bilingual in Spanish preferred

JOB COMPETENCIES:

• Demonstrated experience, sensitivity, and competency in working with groups and individuals of diverse social, ethnic, religious, socioeconomic, and cultural backgrounds, with the ability to coach and model in this area
• Demonstrated ability to interpret and communicate complex contract regulations effectively
• Demonstrated participation in specific program policy, technology, or customer service projects aimed at increasing program efficiencies
• Strong customer service, conflict de-escalation, active listening, and communication skills; ability to coach and model in this area
• Ability to read and interpret regulations, contracts, policies, and other complex materials
• Ability to communicate clearly and effectively, including the interpretation of regulations, contracts, policies, and complex programming
• Strong proven leadership skills, with the ability to work effectively independently as well as part of a team
• Strong interpersonal skills, including the ability to build trust and work effectively with a diverse range of people
• Comfortable with a hybrid work model, capable of efficiently managing both office and remote work responsibilities on specified days
• Flexibility to transition between different work environments as needed, including the potential for full-time office-based work at any time

PRE-HIRE CONTINGENCIES:

• Licensing, state law and our funders require that applicants of critical positions within Community Support Services be fingerprinted, prior to reporting to work, and include subsequent arrest notifications
• CPR/AED, and First Aid Certification, must include Adult and Child/Infant, obtained within 30 days of hire, and must be from one of the following certifying organizations: American Red Cross, American Heart Association, or American Safety and Health Institute
• Position may require additional clearances in order to comply with all program, licensing, state law, and funding requirements:
  • Exclusion and Debarment checks prior to first day and monthly thereafter

YMCA will consider qualified applicants with a criminal history pursuant to the San Diego County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the YMCA is concerned about conviction that is directly related to the job, you will be given the opportunity to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the San Diego County Office of Labor Standards and Enforcement.

Pay Range

USD $34.43 - USD $41.32 /Hr.