Payer Knowledge Associate

Athenahealth India; Boston (MA); On-site; USD 63,000 - 107,000; Full time

Benefits offered by this job

Commuter support

Employee assistance programs

Tuition assistance

Employee resource groups

Collaborative workspaces

Dogs

Job summary

athenahealth is seeking a Payer Knowledge Associate to research, communicate, and manage complex payer and industry changes affecting our services and operations. You will collaborate with stakeholders to drive changes that ensure providers can continue delivering care without disruption, while applying thoughtful use of AI and emerging technologies.

This role requires curiosity, analytical mindset, and attention to detail, with in-office 1-2 days per week.

Qualifications

• 1+ years of professional work experience in healthcare, research, operations, or related field.
• Strong organizational skills and the ability to manage multiple priorities, dependencies, and deadlines.
• High degree of intellectual curiosity in the changes in healthcare.
• Clear and effective written and verbal communication skills.
• A proactive, resourceful approach to solving problems and working through ambiguity.
• Interest in AI and emerging technologies, including a willingness to learn how they can be used responsibly to improve research and operational workflows.

Responsibilities

• Develop an in-depth knowledge of athena’s services to optimize payer research across many different functions.
• Research payer policies, industry developments, regulatory updates, reimbursement trends, and other changes affecting athenahealth and its workflows.
• Execute on assigned projects impacting key workflows in the claim cycle, our Rules Engine, and shifts in healthcare reimbursement.
• Manage multiple detail‑intensive and interdependent assignments, communicate risks or delays proactively, and follow work through to completion.

Skills

Organizational skills

Multitasking

Communication skills

Healthcare curiosity

AI and emerging tech interest

Problem solving

Job description

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Payer Knowledge Associate

We are looking for a Payer Knowledge Associate to join the Payer Knowledge Services team. In this role, the Payer Knowledge Associate will work to research, communicate, and manage complex payer and industry changes that impact athenahealth and its operations or strategies. This individual will be curious, analytical, and detail-oriented with a willingness to learn about key healthcare industry players and trends at both macro and micro levels. This individual will act as the gatekeeper of the research and knowledge gained and will collaborate with stakeholders to help drive changes across athena’s services that ensure our providers can continue providing care without service disruption. The Payer Knowledge Associate will also appreciate the potential of AI and emerging technologies to improve research, analysis, and operational workflows. This individual should be interested in using these tools thoughtfully and responsibly while applying sound judgment and validating the accuracy of their outputs.

Job Responsibilities

• Develop an in-depth knowledge of athena’s services to optimize payer research across many different functions, ensuring that athenahealth remains at the forefront of the healthcare industry and payer changes
• Research payer policies, industry developments, regulatory updates, reimbursement trends, and other changes that may affect athenahealth, its workflows, or its customers
• Execute on assigned projects that impact key workflows in the claim cycle, our Rules Engine, and shifts in healthcare reimbursement to aid in our clients’ ability to improve revenue
• Manage multiple detail-intensive and interdependent assignments, communicate risks or delays proactively, and follow work through to completion

Typical Qualifications

• 1+ years of professional work experience required; experience in healthcare, research, operations, or a related field preferred
• Strong organizational skills and the ability to manage multiple priorities, dependencies, and deadlines.
• High degree of intellectual curiosity in the changes in healthcare
• Clear and effective written and verbal communication skills
• A proactive, resourceful approach to solving problems and working through ambiguity.
• Interest in AI and emerging technologies, including a willingness to learn how they can be used responsibly to improve research and operational workflows.

This individual will be expected to in office 1-2 days per week

Expected Compensation

Expected Compensation $63,000 - $107,000
The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture

Our talentedemployees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment

Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you

Along with health and financial benefits, athenistas enjoy perks specific to each location, including

• commuter support
• employee assistance programs
• tuition assistance
• employee resource groups
• collaborative workspaces
• dogs

Some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment,full-time. With consistent communication and digital collaboration tools, athenahealthenablesemployees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including

• book clubs
• external speakers
• hackathons

We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Learn more about our culture and benefits here: athenahealth.com/careers https://www.athenahealth.com/careers/equal-opportunity United by our mission and driven by our entrepreneurial spirit, our work at athenahealth is collaborative, transformative, and above all, it’s meaningful. Our employees take pride in using technology and data-driven insights to inspire changes that will make the U.S. healthcare system better for everyone, including your friends, family and maybe even you.