Pawn Shop Shift Leader – Growth & Bonuses

Texas EZPAWN L.P.; New York (NY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free Health Insurance

Bonus potential (uncapped)

401(k) with company match

Paid time off

Store discount

Job summary

EZCORP is hiring a Retail Shift Leader (Lead Pawn Broker) to guide store operations, lead a team, and deliver exceptional customer service in a fast-paced pawn environment. This role offers structured career progression, an initial training program with opportunity for pay increases, and active leadership development.

The position includes competitive pay with bonuses, comprehensive benefits, and a path toward higher-store roles as you gain experience and demonstrate strong performance.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of supervision/leadership experience (shift lead, key holder, manager).
• Pass criminal background check and drug test required.
• Knowledge of pawn items or sales background a plus.

Responsibilities

• Process loans and extensions and manage pawn terms.
• Open and close store procedures.
• Supervise and coach store Team Members.
• Drive sales and build customer relationships through service excellence.

Skills

Leadership

Negotiation

Customer service

Coaching

Team supervision

Education

High school diploma or GED

Job description

EZCORP is hiring a Retail Shift Leader (Lead Pawn Broker) to guide store operations, lead a team, and deliver exceptional customer service in a fast-paced pawn environment. This role offers structured career progression, an initial training program with opportunity for pay increases, and active leadership development.

The position includes competitive pay with bonuses, comprehensive benefits, and a path toward higher-store roles as you gain experience and demonstrate strong performance.