PAV Outreach Specialist

The Primavera Foundation; Tucson (AZ); On-site; USD 42,000 - 58,000; Full time

Job summary

The Primavera Foundation in Tucson seeks a compassionate outreach coordinator to identify and interview participants, assess needs, and coordinate intake for the SSVF/PAV programs. This role collaborates with VA and community partners to connect Veterans and families with housing and supportive services.

You will maintain confidential records, track outreach, and represent the program at events and meetings, ensuring compliance with grant requirements.

Qualifications

• Bachelor’s degree in social services or related field.
• At least one year of case management or street outreach experience with homeless or low-income families.
• Proficient with Microsoft Office and web-based data systems.
• Excellent verbal, written, group presentation, and time management skills.
• First Aid/CPR certification or ability to obtain.
• Level 1 fingerprint clearance card or ability to obtain.
• Must pass the background check process.
• Reliable transportation with valid license and proof of insurance for outreach and travel.

Responsibilities

• Identify and interview participants, assessing needs during outreach and intake.
• Coordinate intake appointments for Resource Specialists.
• Cover walk-in hours in absence of the Program Assistant.
• Network with community members and the VA to market the program.
• Inform VA staff of program changes and encourage referrals.
• Provide information and referrals, and schedule follow-up assistance.
• Collaborate with Primavera staff and partners to address participant needs.
• Serve as backup for apartment habitability inspections as requested.
• Develop and maintain an outreach schedule with other agencies and VA personnel.
• Maintain an outreach log and report to the Co-Director weekly.
• Adhere to SSVF policies and Primavera procedures.
• Maintain confidential assessment files and ensure data accuracy.
• Assist in meeting grant and program requirements for PAV.

Skills

Homeless services

Community knowledge

Communication skills

Presentation skills

Self-management

Time management

Organization

Education

Bachelor’s degree in social services

Tools

Microsoft Office

Outlook

Word

Excel

Web-based data systems

Job description

DUTIES AND RESPONSIBILITIES

(Work assignments may vary depending on the department’s needs and will be communicated to the applicant or incumbent by leadership):

• Identify and interview participants, assessing their needs during street-level/shelter outreach and creating an avenue for program intake.
• Assist in coordinating scheduled intake appointments for Resource Specialists with the Program Assistant or other team members.
• Cover walk-in hours in the absence of the Program Assistant and when back up help is needed.
• Network with community members and the VA to ensure the program is marketed communitywide.
• Work with VA staff to inform them of program changes and encourage referrals.
• Provide information and referrals, and schedule appropriate follow-up assistance with outreach participants as appropriate.
• Work with other Primavera staff and community organization partners in planning and advocating for participant needs.
• Serve as backup for apartment habitability inspections as requested.
• Develop and maintain an outreach schedule in coordination with other agencies and VA personnel.
• Maintain an ongoing outreach log, submitting it to the Co-Director on a weekly basis.
• Adhere to the policies and procedures for the SSVF Program, staying informed of updates as released by SSVF.
• Establish and maintain confidential assessment files and ensure accuracy of data according to Primavera and SSVF requirements.
• Assist Resource Specialists to successfully fulfill grant and program requirements, ensuring that PAV meets the goal of number of Veterans households served per year.
• Attend outreach events as they are identified.
• Coordinate, facilitate, and/or attend meetings relevant to SSVF and the PAV team as assigned by the Co-Director.
• Report any emergency situations and needs immediately to leadership.
• Attend meetings with collaborating agencies as scheduled.
• Attend agency meetings as required such as All Staff meetings.
• Perform other related duties as requested/assigned by leadership.
• Demonstrate adherence to Primavera’s guiding principles of integrity, respect, accountability, compassion, and leadership.

KNOWLEDGE, SKILLS, AND ABILITIES

• Extensive knowledge of services for homeless individuals and families, specifically veterans and families with veterans.
• Familiarity with the Tucson community, including mainstream social services, employment and housing options.
• Altruistic drive to help others succeed, balanced with focused drive for achievement of goals.
• Ability to work effectively, compassionately, collaboratively, and efficiently with program participants, the public, staff, and volunteers.
• Ability to communicate proficiently and accurately verbally and in writing.
• Strong presentation skills and comfort presenting information to groups in person.
• Ability to perform successfully with minimal supervision.
• Excellent organizational and time management skills.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in social service or related field.
• Minimum of one year of case management or street outreach experience working with homeless or low-income families. (NOTE: A blend of relevant experience and education may be considered in lieu of degree.)
• Demonstrated proficiency with basic computer systems and software, including Microsoft Office products including Outlook, Word, and Excel, and web-based data systems.
• Demonstrated a history of excellence in verbal, written, group presentation, and time management skills.
• First Aid/CPR certification or ability to obtain.
• Level 1 fingerprint clearance card or ability to obtain
• Successfully complete the background check process.
• Must have reliable transportation with current registration, a valid driver’s license, a clean driving record, current registration, and proof of insurance coverage in order to do street outreach, attend off-site meetings, and travel between locations.

PREFERRED QUALIFICATIONS

• Military veterans; released under conditions other than dishonorable.
• Bilingual (English/Spanish)
• Three years of professional experience working for a non-profit organization or a program serving Veterans.

PHYSICAL ENVIRONMENT/CONDITIONS

• Ability to stand, walk, and work outside in streets, washes, and desert homeless camps (in the desert climate) for up to four hours per shift
• Ability to work in an office environment, seated and/or standing, with moderate office noise
• Ability to stand, stoop, bend, and lift up to 25 pounds
• Visual acuity to discern data and information, and hand dexterity to accurately enter information into computer systems.